Job Information
City of Boynton Beach Communications Operator I in FL 33426, Florida
Communications Operator I
Salary
$59,400.22 - $62,370.26 Annually
Location
FL 33426, FL
Job Type
Full Time
Job Number
2024-0528
Department
Police
Opening Date
05/28/2024
Closing Date
6/30/2024 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Purpose of Classification
The City of Boynton Beach Communications Center answers all emergency and non-emergency calls for police, fire, and emergency medical services.
The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency police, fire, or EMS assistance, to clearly relay information for dispatch or transfer calls appropriately, and to maintain logs and records of communications activities.
The Communications Division is staffed 24 hours a day, 365 days a year including holidays protecting the residents of Boynton Beach as the lifeline between the public and our first responders. Applicants are expected to be available to work shifts that may include weekends, late night and/or holidays as well as mandatory overtime.
The employees of the Boynton Beach Police Department serve the City of Boynton Beach with PRIDE - Professionalism, Respect, Integrity, Dedication and Excellence.
Position Starting Annualized Salary:
Communications Operator I (Non-Certified): $59,400.22
Communications Operator I (Certified): $62,370.26*
*Applicants who possess the State of Florida 911 Public Safety Telecommunicator Certification are required to disclose this within the application process and provide documentation to Human Resources before beginning employment with the City.
Newly hired Communications Operators will start at level I. Upon full completion of training employees have the potential to be moved to level II and level III. Training will include, but is not limited to, Classroom Instruction, Call Taking, Info Channel, FD Radio, and PD Radio.
Essential Functions
The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
Answers incoming telephone calls; receives and transmits information, complaints, and requests for assistance.
Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; obtains necessary information and dispatches patrol cars, detectives, rescue squads, wreckers, and fire trucks; requests ambulances as needed; conducts investigations on some calls; assigns case numbers to calls.
Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; gives emergency medical pre-arrival instructions and CPR assistance over the telephone; interacts with highly emotional people who are experiencing death, illness, domestic abuse, child abuse, mental illness, suicide, natural disasters, etc.
Operates teletype NCIC/FCIC and Palms; enters and retrieves information from computer; modifies, locates, maintains, saves, and/or clears files and records within database.
Operates radios; performs Fire Department morning radio check; monitors radio channels.
Provides information and addresses to the public and police as requested; maintains information on pursuits; knows location of units at all times.
Updates City and County locations and phone numbers.
Maintains logs and records of radio activities, police actions, and calls taken by Fire Department; prepares and files a variety of reports.
Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance.
Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations with City jurisdiction.
ADDITIONAL FUNCTIONS
Takes and relays messages to officers and firefighters, other divisions, or local agencies; disseminates information to various departments and divisions.
Maintains cleanliness of work area; restocks supplies.
Performs other related duties as required.
Minimum Qualifications
High school diploma or equivalent; and
Must become certified by the Florida and National Crime Information Center (FCIC/NCIC) within six months of employment in addition to basic Telecommunicator training; and
Must possess and maintain a valid Florida driver's license; and
Must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment.*
Failure to obtain the aforementioned required standard licenses within the allotted timeframe may result in termination of employment.
The Communications Division is staffed 24 hours a day, 365 days a year including holidays. Applicants are expected to be available to work shifts that may include weekends, late night and/or holidays as well as mandatory overtime.
*In accordance with FSS 401.465, effective October 1, 2012, all Communications Dispatchers must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification, except new position incumbents in this classification. New position incumbents work under the direct supervision of a certified 911 Public Safety Telecommunicator until they achieve certification. Certification must be done within one (1) year of employment. All specified requirements under FSS 401.465 must be met to be eligible for certification, and must maintain the certification thereafter.
In accordance with FSS 401.465, effective October 1, 2012, position incumbents must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification.
Supplemental Information
EXAMINATION PROCESS:
The following includes all steps required to process for the position. Continuing on with each step of the process is contingent upon successfully completing the previous step. Candidates can be dismissed at any point throughout the consideration process.
Communication regarding scheduling and updates will be posted to your governmentjobs.com account and/or emailed, please check your account regularly. This includes but is not limited to your junk/spam folders.
If you have any questions regarding the status of your application or about the hiring process, please contact our Recruitment Team atRecruitment@bbfl.usor at 561-742-6275.
Apply via our online application
Application review
CritiCall Test- Dispatcher Pre-Employment Testing
Formal Interview
Extensive Background Investigation
Controlled Voice Stress Analysis and Drug Test
Successful completion of probationary period
Final Offer of Employment
Progressing in the process is not guaranteed and you may be released from the process at ANY of the steps above. Additionally completing all steps in the process does not guarantee employment.
COMMUNICATION COMPETENCIES
Effectively communicates with supervisor, employees, other departments, contractors, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.
Ability to prepare accurate and thorough written records and reports.
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
Ability to effectively communicate with co-workers, management, Police Officers, Firefighters, Paramedics and the general public.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the rules and regulations governing emergency communications.
Knowledge of the National and Florida Crime Center's Systems, procedures, and methods of accessing and inputting data.
Knowledge of City and Department rules, regulations, policies and procedures.
Knowledge of police/fire methodology and terminology.
Knowledge of the geographical features of the City.
Skilled at paying attention to minute detail in the performance of job duties.
Ability to achieve a high level of compliance in the performance of duties.
Ability to deal courteously and fairly when engaged in any activity with the public.
Demonstrated ability to achieve a high level of compliance in the performance of duties.
Ability to establish and maintain harmonious working relationships with other co-workers, supervisors, other departments, Police Officers, Firefighters, Paramedics, other governmental and regulatory agencies and the general public.
Ability to effectively and clearly communicate both orally and in writing.
Ability to function and remain calm in a high stress environment.
PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
The City of Boynton Beach, Florida, is anEqual Opportunity Employer (EEO)andAffirmative Action Employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).
Title I of the Americans with Disabilities Act (ADA)protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he/she has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
VETERANS' PREFERENCE:
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City’s hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.
Full-time employees (those regularly scheduled to work at least 30 hours per week) are eligible for the City's benefit package.
The City of Boynton Beach's comprehensive benefits package includes:
• Student Loan Forgiveness
• Health Insurance
• Dental Insurance
• Vision Care Plan
• Basic Term Life Insurance
• Supplemental Life Insurance
• Dependent Life Insurance
• Accidental Death and
Dismemberment Insurance
• City Pension Plan
• Short Term Disability and other Supplemental Plans
• Long Term Disability Insurance
• Employee Assistance Program
• 457 Savings Plan (three options)
• Paid Annual Leave / Vacation
• Bonus Vacation Hours
• 12 Paid Holidays
• Paid Sick Leave / Family Sick Leave
• Educational Assistance Program *(Depending on budget funding)
• On-site Training Program
• Wellness Program
• Pre-Paid Legal and Identity Theft Protection Plans
• Credit Union
• Tax Deferred 125 Premium Plan
• Flexible Spending Account
• Direct Deposit
• Social Security
Student Loan Forgiveness
Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov/publicservice for more information or to see if you qualify.
Health Insurance
The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and/or dependent children by paying the applicable premium for the dependent(s).
Dental Insurance
Premiums for eligible employees are paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City.
Vision Care Plan
Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee.
Life Insurance / Accidental Death and Dismemberment Insurance
The City provides each eligible employee with term life and accidental death insurance.
Supplemental Life Insurance / Supplemental AD&D Insurance
Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased.
Dependent Life Insurance
Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children.
City Retirement / Pension Plans
The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program.
Supplemental Plans
Supplemental plans provide direct cash payments regardless of any other coverage you may have, and are designed to help fill in any gaps in a medical plan. The employee pays the premiums for these supplemental plans.
Short and Long Term Disability
The City provides Short and Long Term Disability insurance to eligible employees. The plan is designed to cover a disability sustained on or off the job.
Employee Assistance Program (EAP)
The City contracts with an employee assistance program (EAP) to provide employees and their dependents with free, confidential and professional counseling to help resolve personal or family problems.
Deferred Compensation Plans (457 Plans)
The City makes available three deferred compensation plans that the employee may voluntarily contribute to on a tax-deferred basis.
Vacation
All full-time employees accrue time toward paid vacation leave. Accrual begins immediately and vacation may be taken after six months of employment.
Holidays
The City observes12 paid holidays throughout the year.
Sick Leave / Family Sick Leave
Full-time employees accrue one day of sick leave per month. An employee may elect to use up to 5 days per year of accrued sick time for illness in his/her immediate family.
Tuition Assistance*(Depending on available budget funding)
The Tuition Assistance Program reimburses eligible employees for successful completion of approved courses leading to Associate, Bachelor and Master degrees.
Wellness Program
The City offers many wellness activities and programs throughout the year.
Prepaid Legal Services and Identity Theft Protection Plan
Employees may choose to enroll in a prepaid legal service plan and an identity theft protection plan. The employee pays the premiums for these plans.
CreditUnion
All City employees may join the Credit Union of Palm Beach County. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities.
Section 125 Plan for Health and Dental Premium
Section 125 of the Internal Revenue code allows you to have your dependent coverage premiums deducted before payroll taxes are withheld resulting in tax savings to you.
Flexible Spending Accounts
Employees may participate in flexible spending accounts for reimbursement of medical and/or dependent care expenses.
Direct Deposit
Employees may have their bi-weekly paycheck deposited to the financial institution of their choice.
01
What is the highest level of education you completed?
High School DIploma or valid equivalent
Associates Degree, from a regionally accredited college
Bachelor's Degree, from a regionally accredited college
Master's Degree, from a regionally accredited college
Doctoral Degree, from a regionally accredited college
None of the above
02
Do you possess and maintain a valid Florida driver's license - or are you able to obtain within fourteen (14) days of hire?
Yes, I have a valid Florida driver's license
No, I do not have a Florida driver's license but am able obtain within fourteen (14) days of hire
No, I do not have a Florida driver's license and cannot obtain within fourteen (14) days of hire
03
How many years of certified dispatch experience do you have?
More than 6 months, but less than one (1) year of experience
More than one (1) year, but less than three (3) years of experience
More than three (3) years, but less than five (5) years of experience
Five (5) or more years of experience
None of the above
04
Are you willing to work unusual hours including nights, weekends, and holidays?
Yes
No
05
The schedule of a Communications Dispatcher entails working overnight, weekends, holidays, and during declared emergency events. On occasion you may be required to work beyond your scheduled shift and/or be called into work with little notice. Are you prepared to meet all aspects of the schedule requirements?
Yes
No
06
The Communications Division has four work shifts. They are: twelve (12) hour shifts: A1 - Mon, Tues, Wed, Sun: 0600 - 1800 (6:00 AM - 6:00 PM) A2 - Wed, Thurs, Fri, Sat: 0600 - 1800 (6:00 AM - 6:00 PM) B1 - Mon, Tues, Wed, Sun: 1800 - 0600 (6:00 PM - 6:00 AM) B2 - Wed, Thurs, Fri, Sat: 1800 - 0600 (6:00 PM - 6:00 AM) During training you will work a period of time on any of the abovementioned shifts. Once training is completed you will select your shift (based on seniority) bi-annually. If hired, are you willing and able to indefinitely work any of the shifts mentioned above?
Yes
No
07
Have you ever been fired - or compelled to resign - from any federal, state or municipal law enforcement agency without having been exonerated by a judicial or administrative review process?
Yes
No
08
Have you ever been convicted - or plead guilty to - a felony or misdemeanor involving: Perjury or falsification of any document. A sexual offense or indecent exposure. Violence against a spouse, child or an incompetent person. The sale or transfer of a controlled dangerous substance.
Yes
No
09
Do you possess a Telecommunicator State Certificate from the Florida Department of Health? (Note: to be eligible for immediate issuance of a Telecommunicator Certificate, you must have completed the Dispatch Academy or Training Program certified by the Florida Dept. of Health State).
Yes
No
10
If you answered "Yes" to question #9, prior to submitting this application, did you attach proof of your State of Florida 911 Public Safety Telecommunicator Certification? If you do not possess the certification please select "N/A"
Yes
No
N/A
11
Have you attended or completed a Dispatch Academy or training program certified by the Florida Department of Health?
Yes
No
12
If you have answered "Yes" to question #11, please list the name of the academy or training program and the dates of attendance. Also, please add if you have graduated or not. If you answered "No", please write "N/A". Failure to respond to this question may result in your application being rejected.
13
Are you fluent in a foreign language?
Yes
No
14
If you answered "Yes" to question #13, what foreign language are you fluent in? If you answered "No", please write "N/A".
15
If you are chosen to move forward in the process for the Communications Dispatcher position you will be required to take and pass the CritiCall online assessment, at the Boynton Beach Police Station. Are you able to fulfil this requirement?
Yes
No
Required Question
Agency
City of Boynton Beach
Address
100 E. Ocean Ave
City Hall - Human Resources
Boynton Beach, Florida, 33435
Phone
5617426275
5617426275
Website
http://www.boynton-beach.org
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