Job Information
Urban League of Metropolitan Seattle Permanent Supportive Housing Case Manager - Health Through Housing in Federal Way, Washington
Safe, habitable, and affordable housing is a basic need. The Urban League of Metropolitan Seattle (ULMS) Housing Department provides direct service programs and resources to individuals and families through shelters, transitional housing, rental assistance, and homeownership programs. ULMS will be opening a permanent supportive housing facility in Federal Way WA. This site will be staffed 24/7. Positions will train at our permanent supportive housing site in West Seattle for the first few months until the new facility opens.
The Permanent Supportive Housing Case Manager supports HTH residents in accessing support services, community integration, life skill training, housing maintenance, transportation, and other needed services. This role provides day-to-day case management for residents who are transitioning from homelessness to safe, secure, long-term housing. The PSH CM is primarily responsible for assisting residents with their daily and ongoing needs, particularly with challenges that arise that may be related to severe and persistent mental illnesses and/or substance use disorders. Using Housing First, Harm Reduction, and Advanced Motivational Interviewing models of case management that are driven, solution-focused, and facilitate change and movement toward greater stability and well-being, the PSH CM will work with the residents to develop a list of key challenges, needs, and interests and then establish specific and measurable goals around them. The Case Manager coordinates the continuity of services for each resident on their caseload. This includes coordinating care planning, completing a comprehensive assessment of needs, developing a Case Management Plan, monitoring its effectiveness of, and ensuring resource linkage, referral, and advocacy.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- 2+ years of experience in social services case management
- High School Diploma or GED; bachelor's degree in social work, Psychology, or related human service field preferred
- Knowledge of HIPAA compliance when collecting and storing participant's information.
- Knowledge and ability to access entitlement programs, community, social, medical, mental, and chemical dependency services and/or education, job training, and employment services within ULMS and outside the organization as appropriate based on client(s) need.
- Knowledge and ability to successfully implement interviewing, counseling methods, principles, and techniques that result in measurable positive outcomes.
- Ability to analyze interventions for effectiveness, research and develop alternative interventions, and openly solicit supervisory guidance and input.
- Proven ability to maintain accurate, thorough, timely, and complete case files and ability to communicate professionally in writing and verbally; Knowledge of electronic recordkeeping for client information.
- Ability to work with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
- Excellent documentation and time management skills
- Proven ability to build relationships and trust quickly
- Reliability and Punctuality
- Strong organizational skills
- Ability to work independently
- Strong verbal and written communication skills
- Proficient with computer and MS Office products
- Ability to de-escalate stressful situations
- Knowledge of First Aid/CPR
ULMS Total Compensation
Most Benefits will take effect on the 1st of the month following a 60-day waiting period**
Medical - $8,741.40 per year
Dental - $570 per year
Vision - $65.04 per year
Group Life & ADD - $41.70 per year
Employee Assistance Program - $57.60 per year
403(b) retirement