Job Information
Umpqua Bank Collections Specialist III in Federal Way, Washington
Collections Specialist III
Corporate Finance
Federal Way, Washington
Description
Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.
The Position : We are looking for a Collection Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 60-Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.
Responsibilities include, but are not limited to:
Communicates with lessees that are 60 days past due via telephone, mail, or personal contact.
Responsible to meet and exceed goals. (Specifically, 60-day accounts.)
Responsible for making resolution arrangements when accepting less than total due.
Ensures individual call volume meets company standards and calls are made in a professional manner.
Ensures assessment and collection of late charges and miscellaneous fees.
Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
Performs extensions, rewrites and forbearance agreements as needed within their authority level or with approval of management.
Prepares repossession authorization packets as needed.
Provides highest level of Customer Service to all lessees, vendors, brokers, and staff.
Notifies supervisor of any significant situations which may cause harm or loss to the company.
Maintains confidentiality of all company information.
Assists and supports other staff as needed.
Regular and predictable attendance and punctuality.
Performs all other duties as assigned by management.
Requirements:
Must be a high school graduate or equivalent.
Previous collection experience required.
Detailed oriented.
Good communication skills.
Benefits
Paid Time Off (PTO)
Robust benefits package
Recognition program
Monthly incentive perks
Thriving company culture
Up to 40 hours of volunteer time allotted each year.
Compensation & Benefits: We offer a competitive total rewards package including base salary and comprehensive benefits. The hourly pay rate for this role is $18.80 - $21.50. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.