Job Information
Affiliated Home Health Care Intake/Customer Service in Farmington Hills, Michigan
Intake/ Medical Records Coordinator/ Customer Service Representative
JOB SUMMARY:
This position is full-time time will work with the Administrator, and Director of Clinical Services in the areas of patient intake, medical records management, and front-line patient services. Assists the Billing Department when needed.
Principal Duties and Responsibilities
- Enter patients into the computer system
- Develop reports that accurately reflect the current census
- Work with biller on billing issues
- Assist with answering phones and speaking with patients, caregivers, and physician's offices.
- Records and facilitates initial resolution of patient concerns or complaints
- Maintain accurate records of referral status
- Participates in the initial quality audit of charts.
- All other duties assigned
WORKING ENVIRONMENT: Works indoors in an Agency office
JOB RELATIONSHIPS:
- Supervised by Administrator, Director of Clinical Services, and Biller depending upon area of performance.
- Workers Supervised: None
RISK EXPOSURE: Low Risk
LIFTING REQUIREMENTS: Minimum