Job Information
1st Financial Bank USA Part Time Account Coordinator in Farmington, Connecticut
Part Time Account Coordinator
Location Farmington, CT
Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=FFBUSA&cws=42&rid=1003)
Job Title: Part-Time Account Coordinator
Reports to : Customer Experience Manager
Department/Team: Customer Experience
Job Purpose
Motorlease is a fleet management company with a culture built on family values & a bold vision for the future. With over 75 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus. Motorlease offers a simple, high touch & high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity & success.
This opportunity will focus primarily on providing support to Account Managers & customers. The Motorlease Account Coordinator will work to provide the highest level of customer service, keeping our Brand Promise and the Motorlease Experience front and center in every internal & customer interaction .
Job Responsibilities
Vehicle Builds, Quotes, Selectors, Presentations & Vehicle Orders
Create vehicle builds to meet customer requirements & Motorlease guidelines
Create quotes for selected vehicles to meet customer requirements
Create & maintain customer selector lists with input provided by Account Managers
Create & send vehicle order requests to drivers & fleet contacts when needed
Provide quality control for quotes as needed
Create customer presentations for custom vehicle requests & annual reviews
Customer Support
Triage incoming inquiries from customers & drivers
Monitor the onboarding of new clients & coordinate involvement of all teams
Provide timely response to customer, driver, & intra-company issues & requests
Engage appropriate resources to provide timely response to customer & driver inquiries
Create and provide vehicle/fleet information &/or reporting, etc. to fulfill customer requests
Support Tools, etc.
Fully document customer interactions using Salesforce as required
Use all approved tools available to perform related job functions
Interact with members of other teams & Motorlease personnel as needed/appropriate
Perform all other duties as assigned
What You'll Bring
Bachelor's degree preferred
Display high level of customer service skills
Detail oriented
Strong communication skills
Exceptional time management, planning & organizational skills
Management of multiple tasks while maintaining a high quality of work
Ability to demonstrate ownership & responsibility
Ability to effectively interact at all levels of the organization as well as with external customers
Capable of working within a team in a fast-paced environment
Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred
What Motorlease Offers
Salary: $23 per hour
On-site, part-time, 5 days, 20 hours per week
Motorlease is an equal opportunity and affirmative action employer.
All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Motorlease participates in E-Verify
E-Verify Right to Work Poster (justice.gov) (https://www.justice.gov/crt/case-document/file/1133936/download#xd_co_f=ZmE0Y2I5NTMtMzkwMy00NzEzLTlhODgtZjZhM2UyNzIyNGI0)