Job Information
Reiss Senior Sales Associate (Part-Time) in Exeter, United Kingdom
What's the role about?
As part of our Retail team, you'll be joining our store in Exeter as our Senior Sales Associate, who is responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.
What you'll be doing
Leads by example with their personal styling, grooming standards, demeanour and overall appearance
Confident in conveying to customers their knowledge of brand history, design process and our global omni-channel business
Conducts themselves in line with company values
Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness
Communicates relevant company news to the team
Leads by example demonstrating how to deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points
Sets the team up to prioritise the customer making sure that they always feel appreciated and valued
Educates the team so they can inspire and advise customers with all available products and services
Ensures the team build and nurture customer relationships, creating a loyal customer base
Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
Is aware of the store and their own individual targets and KPI's
Delivers personal sales targets and KPIs
Uses all tools and services available to achieve personal targets
Understands how to read the commercial reports in store
Understands what is required of them in their role and how they impact their business
Adheres to all company policies and procedures
Follows all H&S procedures including how to minimise, resolve or report any potential hazards
Ensures the store is opened and closed safely and efficiently
Completes all stock in and out processes accurately and to required deadlines
Meets all online order deadlines
Follows all operational and cash handling procedures correctly
Deploys the team effectively across the store to complete required tasks and meet deadlines
Communicate effectively with other team members
Demonstrates how to accept and receive feedback
Records and/or escalates any performance issues in store
Takes responsibility for their own development and completes required training
Supports the team with issues and difficult situations, knowing when to escalate to management
Contributes to a diverse and inclusive environment
What we'll do for you
Generous employee discount
Business wear
Sales and service bonus scheme
And many more
If you want to start your story at Reiss as our Senior Sales Associate, don't miss out - apply now!
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