Job Information
The Hertz Corporation Sr Business Analyst - Field Network in Estero, Florida
A Day in the Life:
Hertz is seeking a highly organized and efficient Senior Network Analyst to join our Field Network Team. This role is crucial for providing exceptional customer service and supporting our Field Network, Tech, and Operations organizations. The ideal candidate will effectively collaborate with IT leaders, delivery teams, and external partners to drive business success. This position plays a key role in delivering Field Network services across all Hertz locations.
The starting salary is $105K; commensurate with experience.
What You'll Do:
Oversee all aspects of network support for Field locations, including Field Support & Operations, Circuit Connectivity, Move/Add/Change coordination, SLA tracking, and issue resolution.
Act as a liaison between our managed service provider and the Field Networking team to ensure prompt handling of issues, escalations, and requests.
Manage relationships with Circuit Vendors and escalate Site Surveys, Installations, and Performance Issues as needed.
Coordinate Circuit turnup for Airports and HLE locations, working with Hertz Managers (Corporate, Zone, GMs), Circuit Providers, Airport Authorities, and Installation Technicians.
Support the service delivery team during acceptance testing and service turn-up.
Contribute to the development of new and existing procedures supporting Field Network infrastructure.
Analyze data of existing and ordered circuit inventories to ensure data integrity and accuracy.
Participate in Network design discussions and document requirements for larger projects.
Track and report on the lifecycle of field network devices.
What We're Looking for:
Bachelor’s Degree in Computer Science, Engineering, Information Systems, or a related technical discipline is preferred.
5-8+ years of experience in a Network/IT analyst role.
5+ years of experience supporting Network infrastructure.
Experience working in large enterprise infrastructure.
Familiarity with network vendors such as Cisco, Meraki, and Fortinet.
Strong knowledge of circuit connectivity and infrastructure.
Excellent Customer Service and IT Service Delivery skills to manage escalations and provide effective service.
Ability to organize tasks, manage multiple priorities, meet schedules, and deliver on customer commitments.
Ability to learn new project tracking and digital workflow tools.
Familiarity with agile work methods.
Familiarity with Telecom Expense Management (TEM) tools.
Proficient in data analysis tools such as Excel.
Highly organized, able to work independently, and function effectively and collaboratively.
What You’ll Get:
40% off any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran