Job Information
Robert Half 2nd shift Customer Service Representative in Erlanger, Kentucky
Description
We are offering a short-term contract employment opportunity in the service industry, located in Kentucky. We're seeking a 2nd shift Customer Service Representative to join our team. Your primary responsibilities will involve processing customer service requests, coordinating services, and maintaining a high level of professionalism and courtesy when dealing with customers and vendors.
Responsibilities:
• Accurately process and handle customer service requests in a timely manner
• Maintain clear and effective communication with customers regarding costs and estimated time of arrival
• Prepare service estimates, finalize billing processes and manage payment collection
• Maintain a high level of customer service while interacting with customers and vendors, in accordance with training
• Use sales skills to address customer objections and persuade prospects to choose our service over competitors
• Relay sales information to interested prospects and forward contact information to an Inside Sales team member when necessary
• Identify priority issues and route calls to the appropriate resource
• Work collaboratively in a team environment, offering support to other team members.
Requirements • Proven experience in the service industry
• Previous role as a customer service representative, preferably in a 2nd shift
• Proficient in answering inbound calls and managing inbound/outbound calls
• Strong skills in call center customer service
• Excellent customer service abilities
• Ability to perform data entry tasks with high accuracy
• Proficient in email correspondence
• Experience with order entry procedures
• Ability to schedule appointments efficiently
• Knowledge of logistics is a plus
• Proficiency in Microsoft Excel and Microsoft Word TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .