Think Beyond The Label Jobs

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests needs - record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the days schedule.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Literate and tech-savvy - youll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally, youll have spent at least one year in a front desk or guest service position.
• Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What we Offer -

Well reward all your hard work with a great salary and benefits - including a great room discount and superb training.

Join us, and youll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels and Resorts, we are proud to be an equal opportunity employer. IHG Hotels and Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.