Job Information
Dish Network Principal Program Manager in ENGLEWOOD, Colorado
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Key Responsibilities:
Manages and coordinates the launch, success, and optimization of multiple fraud and credit initiatives
Develops strategies and best practices to drive improvements to Boost Mobile fraud and credit strategies to reduce loss exposure to the organization and improve overall customer experience through activation
Partners with application and content teams to improve efficiency and effectiveness of agent resources
Identify and understand obstacles preventing activations and work collaboratively with partners to address
Establish effective project communication plans to provide weekly updates on initiatives to team and senior executives
Provide effective leadership; drive successful, on-time delivery of launch, schedule, scope, and budget for strategic initiatives for Infinite, Boost Mobile, DISH, and Executive mandate, high visibility complex projects
Conduct and lead team meetings to effectively achieve project goals; obtain feedback and approvals for requirements documents
Be the business lead/POC representative into IT teams collaborating to ensure all appropriate business team members are included in requirements, use cases, and customer experience meetings, as necessary
Be a business advocate with various IT and other cross-functional teams; this will require an understanding of the products and services being requested and the impacts to the business
Create a culture of sharing/learning and motivating amongst team members and cross-functional teams; build team relationships
Skills, Experience and Requirements
Education and Experience:
BA/BS in a technical or business discipline
8-10 years of Project Manager, or equivalent combination of education and experience
Skills and Qualifications:
Ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment and demonstrate a sense of urgency
Excel in managing multiple projects at any given time
Strong executive-level communication (listening, written, verbal, presentation)
Experience leading major strategic, cross-functional initiatives within large organizations
Proven ability to solve problems creatively and resourcefully
Sharp attention to detail is a must; high personal standards for quality and thoroughness
Experience launching products and services to the consumer market
Ability to extract, document, and matrix manage cross-functional team tasks to completion
Ability to advocate for business needs while keeping projects on track
Experience in the wireless industry preferred
Salary Ranges
Compensation: $110,110.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.