Job Information
CommonSpirit Health GPO Account Manager in Englewood, Colorado
Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
This is a remote position.
As part of CommonSpirit Health, Health Resource Services (HRS) is a national, provider-owned group purchasing organization (GPO). We transform health care by helping providers deliver a better patient experience. Affordable and effective access is a vital part of our strategy, for our members and their communities. This is why we build partnerships and networks that allow us the leverage and capacity to offer our members more. This position is responsible for addressing customers’ needs and concerns as quickly and effectively as possible through strong business relationships. The establishment and development of key relationships with members, vendors and Premier support people is necessary to assure success. This position will help retain and manage HRS’ member base through collaborative activities with suppliers, distribution partners, and HRS staff.
Key Responsibilities
The following duties are intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities.
Work with internal and external teams to support new member implementation activities
Properly manage client’s expectations and follow through on commitments
Respond to issues quickly and correctly and ensure they are resolved or escalated
Become an expert on Premier and HRS GPO programs, and Supply Chain tools, both internal and member facing
Prepare designated reports as required by HRS management, staff and members
CRM account (SalesForce) maintenance to include loading of system data, data entry, data quality and verification
Generate and pre-populate required member forms for contract access and Price Activations
Identify opportunities and promoting cost-saving solutions to members
Maintain program knowledge through continued education of GPO products and services
Creates customized spreadsheets and prepares various reports for members for analysis of contract utilization, variances within sales reporting, tier levels and signed commitment forms
This position makes decisions when signing LOCs/GDFs on behalf of members who have a consent to connect on file. Also identify contracts/programs to market to members. Decisions referred to a higher authority include exceptions to common business practices, member and vendor issues that cannot be resolved.
Complete other projects and/or duties that may be assigned
Qualifications
Associate's degree or an equivalent combination of education and/or experience. Preferred: Bachelor's degree.
Three to five years’ experience in healthcare, purchasing or sales industry; CRM Experience (SalesForce); General knowledge of supply chain principles and a working knowledge of health care products
#LI-Remote
Pay Range
$30.62 - $44.40 /hour
We are an equal opportunity/affirmative action employer.