Job Information
DISH Network Business Operations Manager II in ENGLEWOOD, Colorado
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
The User Acceptance testing team ensures a best-in-class user experience for agents by testing, maintaining, and improving application experience. Your team works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery to ensure all functionality fulfills business requirements and will not negatively impact the customer and agent experience. You and your team will be experts in end-to-end application functionality in order to properly design tests and manage incidents.
Key Responsibilities:
Leads a team of 5-7 analysts responsible for the front end testing, and optimization of the applications used in the CXO: Axiom, Customer App, IVR, Chat, and others
Capacity planning for enterprise and off cycle releases to support business needs
Engaging with our business and IT partners to ensure alignment on timing and testing of all functionality being developed
Proactively identifying and surfacing opportunities to improve applications, operations, communication, and team processes
Support IT release days by keeping teams informed of incidents, validation progress, and joining bridges to help in resolving urgent issues
Contributes ideas to the roadmap and vision for applications, in alignment with the broader department goals, and effectively communicates these strategies with CXO leadership and partners
Collaborate with requirements writers to optimize user experience within the applications and ensure clarity for developers and testers
Focuses on developing the team by providing challenging and stretching goals and assignments, holds frequent development discussions, and constructs and executes compelling development plans
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree from four-year college or university; or at least four years of related experience and/or training; or equivalent combination of education and experience
Skills and Qualifications:
Proven ability to effectively handle and prioritize multiple application roadmaps
Strong business judgment, analytical, and decision-making skills
Strong executive-level communication skills (listening, written, verbal)
Proven ability to solve problems creatively and resourcefully
Ability to thrive in a fast-paced and highly dynamic environment. Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.
Demonstrated success leading and building a high-performing team through recruiting, coaching and training
Visa sponsorship not available for this role
Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.