Think Beyond The Label Jobs

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good. _ *PURPOSE AND SUMMARY STATEMENT *_ Responsible for front desk operations, contracting program, and provides customer service in a timely and accurate manner to increase customer satisfaction, maintain the reputation and profitability of the organization. _ *ESSENTIAL JOB FUNCTIONS *_ Performs Following Customer Service Activities * Researches and processes customer claims of invoice payment * Checks and dispatches phone messages from previous night * Greets customers at reception desk * Obtains and mails invoice copies for customers, as requested * Answers accounts receivable phone inquiries and follows up * Logs complaints and forwards log to appropriate personnel * Handles change requests to account information * Manages aspects of the Energy assistance program Administration of Contracting Programs * Tracks and records customer contracts * Processes billing for customer contracts * Complies monthly contract report for Risk Department * Sets up and organizes contracts for different programs offered by organization Other Job Functions * Assists Accounts Payable with occasional coding and processing of invoices. * Assists Accounts Receivable in entering customer payments. * Orders and maintains office supplies * May be asked to drive and run local errands as needed * Supports and contributes to total company goals and objectives through collaboration efforts. * Prepares documents for board meetings (agenda, minutes etc.) * Posts energy transactions in to accounting software. * Assists with setting up new accounts in all relevant software * Follows Three Rivers FS’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply. * Performs all other duties as assigned. _ *REQUIREMENTS *_ Normally requires an associate degree or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of basic accounting and computer skills. Must have and maintain a valid driver’s license and satisfactory driving record. Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development. Ability and willingness to participate in required training that may include education on Three Rivers FS’s policies and procedures and additional training as it relates to the requirements of the position. FS. Bringing You What's Next. We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, motor vehicle report, and/or reference check, as applicable and permissible by law.