Job Information
Robert Half Customer Service Representative in Elk Grove Village, Illinois
Description We are offering a contract to permanent employment opportunity in the Waste, Refuse & Environmental Waste Mgt industry. Located in Elk Grove Village, Illinois, this role as a Customer Service Representative involves a significant degree of customer interaction and internal coordination.
Key responsibilities:
• Address customer inquiries and concerns, providing prompt and effective solutions
• Receive customer orders via phone or in-person, ensuring accurate processing
• Record customer interactions meticulously, maintaining up-to-date customer records
• Coordinate with other departments to manage and resolve customer disputes effectively
• Ensure timely and accurate processing of customer credit applications
• Collect deposits, prepare change of address records, and issue discontinuance orders as required
• Promote goodwill through the delivery of high-quality customer service
• Engage in the sale of new or additional services, as opportunities arise
• Perform general office duties including data entry, email correspondence, and scheduling appointments
• Contribute to a high-volume call center environment, handling both inbound and outbound calls. Requirements • Proficiency in answering inbound calls, ensuring all queries and issues are addressed efficiently and effectively.
• Demonstrable experience in a call center customer service role, displaying excellent communication and problem-solving skills.
• Proven customer service skills, with the ability to handle difficult situations and maintain a high level of professionalism.
• Accuracy in data entry, with keen attention to detail.
• Ability to respond to email correspondence promptly and professionally, demonstrating excellent written communication skills.
• Experience with both inbound and outbound calls, showing adaptability in different communication situations.
• Proficiency in Microsoft Excel, with the ability to create and maintain spreadsheets, input data, and use basic formulas.
• Proficiency in Microsoft Word, with the ability to create, edit, and format documents.
• Experience in order entry, demonstrating accuracy and efficiency.
• Ability to schedule appointments effectively, ensuring smooth operations and minimal conflicts. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .