Job Information
Eaton Corporation Customer Quality Engineer in El Paso, Texas
Eaton’s ES AMER ARS division is currently seeking a Customer Quality Engineer. This role will take place out of our facility in El Paso, TX. We are able to offer relocation assistance.
The Customer Quality Engineer (CQE) will assure customer satisfaction and operational performance through deployment of our Quality Management System as it relates to customer quality performance. The CQE will ensure performance by owning customer quality metrics, ensuring that products meet or exceed customer expectations in terms of quality and reliability by working closely with cross-functional teams to implement solutions that elevate the overall user experience and driving customer quality performance to achieve our business and operational objectives. This position is a leader of people and is primarily responsible for driving process and product quality improvements. The CQE role will require about 20% travel within the year.
The expected annual salary range for this role is $91500.03 - $134200.04 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness.
Update customers in a timely manner regarding the status of quality issues or any requests to ensure customer satisfaction.
Resolve issue(s) according to the warranty procedures and policies between service, the product line management and general sales force.
Coordinate with Quality Engineer and Quality Supervisor to discuss and resolve product quality issues raised by customers.
Facilitate the return of defective products for analysis and work with the production team to implement corrective actions.
Authorize warranty claims, assign RMA return suffixes, and generate replacement orders for RE claims.
Ensure the evaluation, reconciliation, and closure of warranty/customer complaints (CQM) daily.
Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis.
Prepare and update all necessary quality reports as required by customers.
Analyze data to identify key contributors of Warranty and then implement Error Proofing solutions to achieve reduced CONC costs.
Sent the Customer Complaint Notifications to the Plant and generate Quality alerts for external/Internal customers if required.
Provide feedback to customers on quality complaints/escapes and their CAPAs, as well as generate and send complaint notifications and quality alerts to internal and external customers.
Assist to the Customer’s Meetings and execute action plans for improve.
Review and approve quality-related documents, such as inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements.
Support deployment of Eaton Quality System (EQMS)/ISO9001, Eaton Lean System (ELS), MESH & Continuous Improvement initiatives
Serve as an Internal Systems Auditor performing process & systems audits on a regular basis.
Supervise Warranty Technicians as required by providing coaching and development as required to ensure continuous improvement objectives are achieved resulting in improved process and product quality.
Lead 8D corrective action activities. Uses data analysis software (i.e. Excel, Access & Minitab).
Qualifications:
Required (Basic) Qualifications:
Bachelors Degree from an accredited institution.
Minimum three (3) years’ experience in a quality role within a manufacturing environment.
Preferred Qualifications:
Bachelors Degree in Engineering from an accredited university.
2 years managing people and project teams in a manufacturing environment.
ISO 9001 Internal Auditor
ASQ Certified Quality Engineer or Certified Quality Manager
Six Sigma Greenbelt Certification
Written, verbal, and computer business communication skills.
Strong customer service
Competency in Microsoft Office platform (i.e. Excel, PowerPoint, Word, Outlook).
Quality tool knowledge: 8D, 5 why, Ishikawa, Paretos. Lean Tools, Statistics
Skills:
Ability to travel up to 20% of the time.
Demonstrated ability to lead cross-functional collaboration and influence change & peers across the organization.
Strong written, verbal and computer business communication skills required.
Demonstrated proficiency in interpersonal, analytical and organizational skills.
Ability to motivate and drive problem solving techniques for root cause identification and development of permanent corrective actions.
Soft Skills: Thinks and Acts Strategically, Gets Results Through Self and Others, Builds Organizational Capability), Demonstrates Eaton’s Leadership Style.
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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.