Job Information
BlackRock Enterprise Services, Travel Support, Associate in Edinburgh, United Kingdom
About this role
The Global Workplace Experience team is responsible for delivery of a workplace environment for employees and visitors that is customer focused, enables efficiency, reflects the BlackRock culture, and operates with efficiency. The team works with stakeholders, internal partners and vendors to ensure consistent service delivery and provide a well-managed workplace that meets business needs.
Role Responsibility:
The Associate of Travel Services will be a part of a team that is responsible for the strategic and operational management of travel related services of the firm’s global travel program. The Associate will be responsible to support the firm’s air, hotel, ground transportation, policy compliance, travel technologies and for related vendor management activities.
The Associate will also co-manage a team of BlackRock specialists and vendor personnel to ensure the global delivery of services at a level that is consistent and aligned to the requirements of local offices within a framework of global service delivery.
In addition, the Associate will be responsible for ensuring that standards of vendor governance are further developed and applied to key vendors. This will include managing processes and tools to detail vendor performance according to agreed standards, maintaining regular and consistent oversight of issues, risks and deliverables to ensure consistent delivery by vendor partners.
General responsibilities include:
Strategic Leadership. Co-Lead overall strategy development for the Global Travel Services, including:
Demonstrate and build an ongoing understanding of the latest category trends including new tools and technologies
Support BlackRock’s Sustainability objectives within each category, establishing targets and ensuring execution against them
Develop a deep understanding of relevant policies and procedures, ensuring all processes are run effectively, efficiently and within business parameters.
Client services for traveler and arrangers support across all aspects of the travel program
Vendor Management: Provide oversight for management of relationships with suppliers and vendors, including BlackRock’s 3rd party travel management service provider
Engage with global and regional collaborators to ensure alignment with vendor performance requirements. Ensure that regular performance reviews are conducted, and that sourcing activities are regularly held to ensure the best available quality and pricing. Work with vendor leadership to drive high performance and best value for BlackRock
Partner with BlackRock Resilience Safety teams to provide traveler support during a crisis or individual event. Establish and support the execution of travel risk measures set by the resilience team
Financial management: Provide consistent oversight and management of established financial objectives
Client engagement: Ensure consistent engagement and communication with business collaborators to understand and craft requirements and provide channels for regular feedback on workplace performance, employee experience and client happiness. Work as a strategic partner with regional and office leadership to develop strategic real estate and workplace initiatives.
Skills & Qualifications:
Experience and ability to work in virtual/global teams in a matrix environment
Excellent verbal and written communication skills in English
Strong analytical skills (financial, spend, supply market, etc.) supported by proficiency in the use of computer applications, , data analysis tools including spreadsheets for financial analysis and travel management solutions
High degree of organization and ability to run multiple projects and tasks simultaneously.
Demonstrated ability to lead supplier evaluation, selection, negotiation, contracting and implementation. Experience in supplier relationship management, KPI and performance management
Demonstrated project or program management experience
Demonstrated ability to gain consensus through teamwork
Experience:
Bachelor’s Degree or equivalent work experience
Minimum 5+ years’ experience in handling Travel in a large corporate program with global responsibilities. International experience a strong plus
2-3 years team management experience
Experience in working in customer and business facing environments with knowledge of Travel processes and solutions to drive outstanding customer service and operational efficiency.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.