Job Information
Amazon Senior Technical Writer, Amazon Application Recovery Controller (ARC) in East Palo Alto, California
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Can you document and explain complex information clearly and concisely? Are you interested in being part of shaping the future of technical writing in an AI-enhanced workplace? AWS Technical Content Experience (TCX) is looking for a technical writer to join the Amazon Application Recovery Controller (ARC) team.
Amazon ARC supports customers in preparing for and completing quick, safe recovery from disruptive events for applications running on AWS. By deeply understanding customer needs and innovating to provide efficient, highly-reliable services, ARC helps to make sure that customer business applications continue to seamlessly serve clients, even during a disaster event. Amazon ARC is deeply committed to being a leader in the resilience space, and a key factor in meeting its goals is to provide outstanding documentation to support customers that use the service. Technical documentation plays a vital role in clearly describing ARC technologies and solutions so that customers quickly grasp concepts and capabilities in the service, and gain the confidence to get started.
Ideally, you thrive in a highly collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical software and networking development teams. You have both a technical background and a demonstrated ability to deliver high-quality technical documentation. You have the ability to dive deep with a willingness to learn what you don’t know. You have a strong interest in exploring emerging AI technologies to improve content development efficiency. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical professionals on a mission to help customers build solutions with AWS services.
Successful past delivery of developer-oriented technical documentation for a programming platform is required. You must have experience writing documentation for APIs, SDKs, components, and tools. Your documentation will be used both by technical and non-technical internal stakeholders and external 3rd parties who build and manage security deployments in the Amazon Web Services platform.
Join us on our journey to provide high-quality technical content to our customers!
Code: 10027, 10028, 10029
Key job responsibilities
Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples
Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines
Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy
Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products
Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.
A day in the life
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About the team
The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
Degree or certification in a relevant technical field or equivalent experience
A minimum of 5 years in a technical writing or lead writing role
Proven experience designing and delivering developer-oriented documentation
Passion for learning new tools, programming languages, and techniques
Experienced using multiple documentation tools to develop base templates, manipulate output styles, and troubleshoot publication issues.
Experience with XML-based publishing systems
Experience with API documentation
Experience working directly with development teams and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals.
Demonstrated strong initiative for self-directed learning and problem solving in a highly technical environment
Previous experience working in an agile environment
Strong interpersonal skills
Strong written and verbal communication skills, including grammar skills
Preferred Qualifications
A thorough understanding of the software development lifecycle (SDLC)
Experience with cloud services and understanding of cloud computing, including cloud storage technologies
Experience using and following a style guide
Experience using content publishing tools to write, format, manage, and publish technical content on the web
Passion to thrive in a fast-paced, ever-changing environment
A proactive and open-minded attitude to resolving problems and delivering results
Strong attention to detail
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.