Think Beyond The Label Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12003437

Position summary:

This position is responsible for interacting with customers to provide information in response to inquiries about products and/or services and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e-mail and Outside Sales. Additionally, this position also assists in less technical product and system troubleshooting and replacement parts identification.

Duties and Responsibilities:

• Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services.
• Takes, enters, changes, expedites and cancels customer orders as required.
• Works with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software.
• Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler.
• Creates and processes quotes using manufacturers and suppliers software/ecommerce sites as necessary.
• Works with customers and Purchasing Agent to process non-warranty return material requests.
• Processes A/R debit and credit memo requests to resolve billing issues.
• Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken.
• Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Performs other related duties as assigned by management.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Associates Degree in Technical field preferred.
• Computer skills required:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
• Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Other skills required:
• Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
• Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use.
• Talking to others to convey information effectively.
• Resolving conflicts, hiring, developing and motivating employees.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• The ability to accurately assess customer needs, meeting quality standards for services and evaluation of customer satisfaction.

Competencies:\

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

*Customer Servic\ \ *

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\ \ BORNQUIST INC is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic inform ation, veteran status, uniformed service member status, or any other status protected by law.