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About Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. Blue Cross Blue Shield of Minnesota is hiring a Product Manager - Customer Experience (CX) who will own features within the Navigation Portfolio. The Product Manager - CX will own technical delivery of features that will deliver incremental value to our clients and members. In this role, the candidate will work cross-functionally to align and prioritize work, while solving various problems. The Product Manager - CX will work closely with Scrum teams to deliver and prioritize features and roadmaps. This role is key to enabling the overall strategic direction across multiple teams or strategic initiatives. A successful candidate will have a strong sense of curiosity and empathy, backed by 3+ years of experience in Product Management. The candidate will have proven experience leading both technical and business stakeholders through the end-to-end product management life cycle. This is a hybrid role based in Eagan, MN 2 days per week. Key Responsibilities: Lead the development and delivery of new features, prioritizing the product roadmap Collaborate with cross-functional teams to define product requirements and ensure successful implementation Collaborate with key individuals from different areas of the company to improve the onboarding experience for new customers. Work closely with technology teams to stand up new APIs and support innovative features Apply your technical expertise to effectively communicate with both technical and business team members. Acts as voice of customer and evaluates existing products and competitor and industry data to improve existing market/product lines and make recommendations on new opportunities. Ensure updates, presentations, communications, and implementation of all phases of product development are being delivered to the correct stakeholders Reviews, analyzes, and makes recommendations on actions for existing products. Defines business requirements and works with Technology partners to build and deliver. Investigates market opportunities and effect on market for existing and new products. Determines customer needs and preferences through research and analysis of industry technology, current processes, and other methods. Responsible for supporting the Product Lifecycle Management process to monitor product performance (clinical, financial, and operational) across all markets, as well as a competitive analysis research for benefits, market and regional data and trends. Supports the development of short- and long-term strategic product promotions in support of market, sales, and profitability objectives. Actively look for opportunities to create product innovation. Accountable for highlighting strategic capabilities for Product/Business line and tracking current state vs future vision for the capability (Leading, Above Market, Market, Below Market & Missing). Provide input into funding needs to create, support or accelerate Market/Product line strategic growth or cost control outcomes. Requirements: 3+ years of Product Management and/or Product Ownership experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Aptitude for independent strategic thinking as well as the ability to identify, leverage, and execute best practices while demonstrating a continuously innovative mindset. Critical strategic thinker / problem solver willing to take initiative with minimal direction. Exceptional communication skills (verbal and written) and executive presence. Proven technicalproduct development ability Strong written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties Exceptional lea ership skills Proven experience as a Product Manager or similar role Strong organizational and communication skills Strong technical skills and ability to collaborate effectively with technical scrum teams Nice to Have: Technical Product Management experience, ideally with API development Experience with API requirements definitionand Agile methodologies Go to market experience Strong communication abilities Experience leading scrum teams Make A Difference Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association. Blue Cross and Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.