Job Information
Dubai Holding Team Leader - Front Office - Jumeirah Mina Al Salam in Dubai, United Arab Emirates
About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.
About the Job:
An opportunity has arisen for a Team Leader – Front Office to join Jumeirah Mina Al Salam . The main duties and responsibilities of this role:
Managing the day-to-day activities of the team.
Motivating and guiding the team to achieve organizational/departmental goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Lead the team by example by demonstrating compassion, honesty, and integrity.
Brief staff regarding duties before shift starts in their respective domain as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management.
Ensure Duty roasters are compiled and advise on changes as applicable.
Responsible for preparing reports and maintaining appropriate filling systems.
Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.
Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Minimum 2 years’ Experience in Luxury Hotel Front Office
Knowledge of Property Management System (preferably Opera) and Stores Software
Proficient in Business Level English (Read/Write/Speak – Essential) with knowledge of an additional language (Desirable)
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.