Job Information
Dubai Holding JBH_Reservation.Reservations Agent in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Beach Hotel , Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the Role:
An opportunity has arisen for Reservations Agent to join Jumeirah Beach Hotel.
The main purpose
- The purpose of this position is to be responsible for the timely and accurate handling of high volumes of reservation requests through different channels such as telephone, email, and chat. You will be required to take ownership to drive and deliver your own performance in line with Jumeirah standards for reservation conversion, quality, customer service response times and your personal productivity and efficiency. And to become best in class for reservations standards and experiences.
The main responsibilities are:
Assist in managing room rates and restrictions, preparing rooms forecasts on weekly and monthly basis.
Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions.
Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional, and efficient manner upselling where appropriate to achieve all revenue objectives.
Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity.
Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards.
Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times.
Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah Standards.
Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports.
Ensure compliance with the room reservations quality performance requirements.
Complete payment requests and follow up for payments not made ensuring compliance with company payment policy.
The ideal candidate for this position will have the following experience and qualifications:
2+ years’ experience in hospitality or similar customer service role.
Communicates Effectively (e-mail, telephone – listening skills, writing skills and verbal communication etc.).
Computer Literate including MS Office and email/OMNI channel systems.
Know How of reservations software [Desirable].
Team Player - Collaborates positively and effectively with others and team.
Flexible and adaptable to changing business needs and processes.
Telephone Savvy.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.