Think Beyond The Label Jobs

Enterprise Partnerships, Automation and Analytics Associate

Platform Solutions

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

• Transaction Banking, a cash management and payments platform for clients building a corporate treasury system

• Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers

• ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

Your Impact

As part of the Product team, you will be responsible for enhancing our operations through deployment and optimization of business systems such as Verint, ASAPP, Intradiem, and other contact center applications.  This role is ideal for a results-driven professional skilled in automation, data analysis, and workflow/productivity improvements.

We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.

Responsibilities

• Lead application mapping and maintaining KPIs within the Verint environment to align with organizational goals

• Configure and manage Verint's Operations Manager; optimizing routing rules, skill mapping, and queue management

• Develop and deploy strategies for transitioning from pull-based workflows to push-based models, ensuring operational efficiency

• Design and implement data pipelines and automation solutions using automation tools such as Lambda, S3, RDS, or DynamoDB

• Build and deploy custom reporting dashboards leveraging Microsoft SQL Report Studio (report builder)

• Use Python and SQL to develop automation scripts and streamline reporting workflows

• Analyze large datasets to identify trends, productivity opportunities, and coaching insights for Workforce Management (WFM) and Operations teams

• Partner with WFM, Operations, and Quality teams to develop Automated Quality Management (AQM) solutions for performance evaluation and operational insights

• Design, develop, and maintain Speech Analytics functionality

• Act as liaison between technical and non-technical stakeholders, ensuring alignment of goals and strategies

• Mapping and maintaining Application Mapping in Desktop Analytics

   

Qualifications

• Bachelor's degree (U.S. or equivalent) or 3 years experience implementing scalable, cloud based solutions

• Strong programming skills in Python with a focus on automation and workflow optimization

• Proficient in SQL for querying and managing large datasets

• Hands-on experience with Verint Systems or similar workforce management platforms

• Exceptional problem solving and critical thinking skills

• Strong written and verbal communication skills, with the ability to influence stakeholders at all levels

• Self-starter with the ability to manage multiple priorities in a fast-paced environment

• Ability to handle multiple projects and deadlines without sacrificing professionalism

• Ability to build and maintain relationships while leading critical business projects

• Strong judgment and comfort with ambiguity

• Strong PC skills required (Excel, PowerPoint, Word)

• Competitive and entrepreneurial spirit with... For full info follow application link.

   

The Goldman Sa chs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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