Job Information
Midwestern University Standardized Patient Coordinator- IL- Clinical Skills and Simulation Center in Downers Grove, Illinois
Description
Summary
This individual will be responsible for serving in a coordination role for the Standardized Patient (SP) Program at the Midwestern University – Downers Grove campus. The position reports to the Standardized Patient Program Manager of the Clinical Skills and Simulation Center – Downers Grove.
Essential Duties and Responsibilities
Assist in the recruitment, training and orientation of Standardized Patients.
Monitor Standardized Patient (SP) performances. This includes all aspects of case portrayal such as delivering details, affect, fidelity and physical simulation.
Observe videos of Standardized Patients for quality assurance purposes to ensure standardization and implement retraining or removal as needed.
Oversee SP data base, attendance and assist in the preparation and monitoring of inventory needed for clinical education activities involving Standardized Patients.
Administration and support of SP Payroll including data entry and timely submission of documents.
Communicate SP schedules and reminders via Outlook.
Resolve and/or report SP or student issues to SP Program Manager.
Attend department meetings as requested.
Communicate effectively and handle challenging or confidential matters with the utmost professionalism. Ability to work professionally with a varied number of faculty and standardized patient trainees.
Other duties or projects as assigned by the SP Program Manager or Center Director
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to pay superb attention to detail and the ability to handle multiple responsibilities simultaneously.
Proficiency in providing high level customer service providing flexible and responsible solutions to difficult situations.
Ability to build and maintain rapport and collaborate effectively with standardized patients, administration, staff, and peers.
Ability to work independently with limited supervision as well as part of a team
Committed to maintaining confidentiality when necessary.
Maintain professional attitude and demeanor at all times.
Ability to occasionally flex schedule to meet needs of department which includes working late or coming in early.
Education and/or Experience
High School diploma or GED required. Completion of Bachelor’s degree at an accredited college or university highly desired. 5-7 years of coordination, office support, or teaching/training experience required. Knowledge of and experience working with standardized patients preferred. Experience working in a team and customer service oriented environment.
Computer Skills
Must demonstrate computer proficiency in database management and MS Office (Word, Excel, Outlook, PowerPoint, Publisher).
Language Skills
High skills: Excellent verbal/written communication and presentation skills. Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to supervisor or top management.
Reasoning Ability
High skills: Strong problem skills required. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical Ability
Intermediate skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. Ability to utilize technology in making mathematical calculations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand, walk, use hands to handle or feel and reach with hands and arms. The employee is regularly required to sit, talk and hear. The employee must occasionally lift and /or move up to 20 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
Qualifications
Education
Required
- High School or better
Experience
Required
- 5-7 years of coordination, office support, or teaching/training experience required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)