Job Information
State of Michigan Public Education & Intake Departmental Technician 7-E9 - OCA in Lansing, Michigan
Public Education & Intake Departmental Technician 7-E9 - OCA
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Public Education & Intake Departmental Technician 7-E9 - OCA
Salary
$21.48 - $29.50 Hourly
Location
Lansing, MI
Job Type
Permanent Full Time
Remote Employment
Flexible/Hybrid
Job Number
0701-24-30-82NG
Department
Technology, Management and Budget
Opening Date
06/10/2024
Closing Date
6/13/2024 11:59 PM Eastern
Bargaining Unit
NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Description
Benefits
Questions
Job Description
THIS POSITION IS BEING REPOSTED AS THE WORK LOCATION HAS CHANGED AND WILL NOW BE LOCATED IN LANSING, MI ONLY.
Who We Are: The Office of the Child Advocate (OCA) (http://www.michigan.gov/oca) was originally established as the Office of Children’s Ombudsman by the Michigan Legislature in 1994 to bring greater accountability to Michigan's child welfare system. Public Act 303 of 2023 instituted a name change to the Office of the Child Advocate (OCA). The Child Advocate Act establishes the OCA as an independent state agency housed within the Departmental of Technology, Management and Budget. The OCA has the primary responsibility to receive and investigate complaints concerning the administrative actions of the Department of Health and Human Services (MDHHS) and contracted entities providing Child Protective Services, foster care, adoption, and state, county, court, or privately owned/operated residential facilities providing juvenile justice services to children. The OCA is also responsible for reviewing the administrative actions of MDHHS and residential facilities for children when a child has died. In addition to addressing citizen complaints, the OCA makes recommendations to the Governor, the Legislature, certain residential facilities, and MDHHS for changes in child welfare laws, rules, and policies to improve outcomes for children. Michigan's Child Advocate is appointed by the Governor with the advice and consent of the Michigan Legislature and is supported by a multi-disciplinary team of investigators.
What We Are Looking For: We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. Above all, we are looking for someone passionate about customer service and being a leader. This person needs to be an excellent communicator, meaning you can effectively give oral and written reports, and prepare clear and concise documentation both verbally and electronically. Needs to have a positive, team-oriented mindset, able to embrace diversity, and be capable of establishing and maintaining effective relationships with a wide range of professionals. Must be organized, with good time management skills, and know the importance of a timeline. We want someone reliable, honest and who keeps their commitment to colleagues and clients. We need someone who can seek effective solutions to help resolve problems promptly.
About This Position: As the Public Education and Intake (PEI) Unit Technician, the appointed is the initial point of contact for the Office of the Child Advocate (OCA) and is responsible for performing a variety of intake activities including reviewing and evaluating inquiry information to determine and propose appropriate referral course of action to either facilitate problem resolution, or to acquire accurate and pertinent information to determine where the contact should be sent internally within the OCA. The appointed is responsible for conducting initial interviews to compile investigative data by speaking with, informing, and providing referral information to callers to determine how best to assist the individual. The PEI Unit Technician performs and maintains entry of technical referral information from intake research from callers into the Michigan Child Advocate Investigation System (MiCAIS), to open cases and oversee referral tracking. In addition, the PEI Unit Technician will assist the PEI Unit Manager and the OCA Deputy Director with other various tasks and communications as assigned.
What We Offer: The State of Michigan offers a competitive work experience that includes a good benefit package, access to professional development training, excellent vacation and sick time policies and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested.
Position Location/Remote Office: The office is located in Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Office of the Child Advocate currently offers a hybrid work option which requires two days working on-site at the official work location in Lansing and the potential of up to three days of remote work per week. Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.
Online application must contain detailed work experience. It will be used as the primary source for the review of your qualifications. For more information about this posting, please review the position duties listed in the provided links:
POSITION DESCRIPTION (https://mcsc.state.mi.us/AgencyPDFs/PDReport%20-%202024-05-03T130714.954.docx)
JOB SPECIFICATION
Required Education and Experience
Education
Education typically acquired through completion of high school
Experience
Departmental Technician 7
One year of experience performing administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.
OR
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OR
One year of experience performing administrative support activities equivalent to the 9-level in state service.
OR
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
Alternate Education and Experience
Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.
Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.
Additional Requirements and Information
To be considered for this position you must:
Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions (http://www.michigan.gov/documents/mdcs/New_Online_Employment_Application_Guide_-_First_Time_User_446027_7.pdf) (Download PDF reader)
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The Office of Career Services (https://www.michigan.gov/mdcs/0,4614,7-147-6876---,00.html) offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
DPTLTCH – Do you possess at least an educational level typically acquired through the completion of high school?
Yes
No
02
DPTLTCH – Please select your level of experience.
At least one year of experience performing administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits).
At least One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. OR possession of a Bachelor's degree in any major.
At least One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. OR possession of a Bachelor's degree in any major and at least one year of job-related experience.
At least Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR Two years of experience performing administrative support activities equivalent to the 9-level in state service. OR Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service.
03
How many years experience do you have working with child welfare systems?
None
Less than 2 years
2-4 years
5 or more years
04
With as much detail as possible, please describe your knowledge of Michigan's child welfare system.
05
Please describe how you prioritize tasks when faced with multiple deadlines.
06
Please explain your approach for dealing with a difficult customer. Please provide detailed examples.
07
Please describe a time where you have used independent judgment in making decisions based on established methods and procedures. Please provide as much detail as possible.
08
How many years experience do you have with detailed data collection and accurate data entry?
None
Less than 2 years
2-4 years
5 or more years
09
Please describe in detail your experience with data collection and data entry. If no experience, please answer N/A.
10
This position is hybrid which requires a minimum of 2 days working in office at your designated work location within Michigan. Do you acknowledge this requirement and would you still like to be considered for this position?
Yes
No
11
Did you attach your cover letter, detailed resume and if applicable your official college transcripts? Failure to do so may result in your application being screened out of the selection process.
Yes
No
Required Question
Agency
State of Michigan
Department
Technology, Management and Budget
Address
DTMB-HR@michigan.gov
Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street
Lansing, Michigan, 48909
Phone
Attn: HR Office
Website
www.michigan.gov/dtmb
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