Job Information
Principal Financial Group Client Services Leader in Des Moines, Iowa
What You'll Do
As the Client Services Leader , you will manage a division and lead direct reports within our Client Administration space in a manner that ensure high quality, efficient service, to attract and retain profitable clients in our target market.
Customer Service/Consultation: Provide advice, expertise, and mentorship to staff, peers, and/or customers on sophisticated issues. Use creativity, analytical, problem solving skills and in-depth knowledge for successfully arriving at solutions for retaining clients at risk and resolving sophisticated client issues across product lines. May be involved in business trips to maintain excellent customer relations as well as resolve problems. Consult directly with clients, prospects, distributors, and group field force to promote our existing products and services and gather feedback that can be used to develop and improve products and services. May serve as account executive on large cases for $25 - $200M, and/or Stock Service plans $25-$200M.
Leadership: Communicate vision and empower, develop and retain staff to meet global business strategies in an efficient manner. Identify and mentor individual contributors with the highest potential for development.
Operations Management: Communicate and coordinate division goals and objectives that direct reports can effectively implement appropriate strategies to attain goals and objectives. Define and drive cross disciplinary initiatives and expectations.
Financial Control/Management: Initiate action plans and effectively manage costs and revenues to help RIS meet or exceed it financial goals. Find opportunities to reduce cost, increase productivity, and increase revenues.
Compliance: Provide oversight and expertise to ensure government, industry/professional, and company requirements are met. Stay current on industry requirements and trends.
Perform other job related duties or special projects as the need arises.
Who You Are
Bachelor's degree or equivalent experience required, plus 5+ years of related experience, including at least 2 years in a supervisory role.
Must have strong leadership ability, effective communication and decision-making skills, and be able to influence for results and facilitate change.
Must be highly knowledgeable of the retirement industry including the Company’s product and service offerings.
Requires knowledge in retirement plan design, products, services, procedures, systems, and controls.
Overnight travel may be required (5%).
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$95200 - $182400 / year
Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible
Yes
Additional Information
Work Arrangements
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements.
Work Authorization/Sponsorship
At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)
Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)
Investment Code of Ethics
For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the outstanding experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an outstanding place (https://www.principal.com/about-us/careers#reputation) to grow your career!
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date
6/20/2024
Most Recently Posted Date
6/20/2024
LinkedIn Remote Hashtag
#LI-Remote