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Information Technology (IT) supports the vision, values, mission, and goals of the University through providing IT infrastructure, systems, administrative applications, academic resources and related services to faculty, students and staff. Embracing DU's Impact 2025, the division partners with administrative and academic units to align strategic goals and operational plans, providing unified service in the spirit of One DU.

The Digital Media Services Department, located within the Anderson Academic Commons, provides customer focused support for audio, digital, and visual technology resources campus-wide, at the University of Denver, which includes: general and a variety of non-general classrooms, audio visual event resources and requests, video production services, video streaming for live events, audio visual services for commencement, video teleconferencing, audio visual design consultation services, and senior level and board of trustee meetings on and off campus.

Position Summary

Reporting to the Manager Digital Media Services, this position is responsible for delivering audio visual technology support for University events, conferencing events, and special events, along with support for video conferencing services. This position also works on video projects as needed, which may require recording of live events, and reformatting and encoding a variety of video sources to make available for streaming or archival purposes. The work schedule is 37.5 hours per week and includes some nights and weekends. The position participates within the Digital Media Services team environment, possesses an understanding of established procedures, and has the ability to apply skills and knowledge in multiple funct

Essential Functions

Events Support

• Set up, test and operate A/V equipment in accordance with the acoustics of the room and select, place, and adjust microphones for University events.
• Mixing, regulating, coordinating of sound inputs.
• Perform proper recording techniques to ensure quality recordings.
• Instruct faculty, staff and students in the operations of A/V equipment including LCD projectors, document cameras, DVD/Blu-Ray players, Flat Screen Monitors, mixers, microphones, laptops, and computers.
• Operate controls to maintain correct sound levels for events.
• Provide information to principal users regarding policies and procedures for all media services.

• Perform video conferencing and teleconferencing services. Classroom Support

• Provide customer service and technical assistance to patrons using University classroom equipment over the phone and on-site.

• Perform basic repairs and log problems in ticketing system.

• Provides backup support for all units within the University Multimedia Services department. Equipment Maintenance

• Maintain equipment on a routine basis.

• Perform periodic inventories as needed.
• Maintains an inventory of event equipment, software, and materials.

• Maintains an aging schedule for equipment rotation. Team Member/Other Duties as Assigned

• Participates as a member of the departments team structure and performs other duties as assigned. Knowledge, Skills, and Abilities

• Strong verbal and interpersonal communication skills.

• Must be able to communicate with diplomacy, tact, and judgment, both in person and on the telephone.
• Basic math skills. Experience with Excel preferred.
• Must be able to analyze, troubleshoot, organize work, set priorities and develop possible solutions for problems.
• Ability to prioritize work requests and be able to concentrate and not be distracted while performing tasks.
• Good organizational skills, punctuality, and dependability.
• Must be able to interact with all members of the University community

• Must be able to perform well under pressure and be able to change behavior in relation to others' actions. Required Qualifications

• High school diploma

• Prior experi nce working with audio visual, video, and computer equipment.

• Prior customer service experience. Preferred Qualifications

• Bachelor's Degree or equivalent combination of education and experience in digital media and/or technology preferred.

• 1-3 years of experience with audio visual, video, and computer equipment preferable in a college or university environment. Working Environment

• The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.

• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices. Physical Activities