Job Information
KELLER LOGISTICS GROUP, INC. Afterhours Carrier Procurement in Defiance, Ohio
Keller Freight Solutions is looking for an After Hours Carrier Procurement Rep to join our team! Located at 1250 Geneva Blvd., Defiance, OH 43512.
Working hours: 2:00 p.m. -- 11:00 p.m. Monday -- Friday.
Salary: $19 - $21 / hour plus competitive commission plan. We pay weekly!
TEXT "JOBS" to (419) 909-3214 to apply or visit our careers page at www.kellerlogistics.com/careers
Job Overview: This person will handle after-hour calls about available and booked loads, book available loads, and provide customer updates as requested.
Our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of "Responsive, Resourceful, Reliable People in Logistics". We value team work, collaboration and respectful interactions with each other. Our people hold themselves accountable for a job well done, with high standards of integrity. We look for ways to continually improve our processes to make us more efficient for ourselves and our clients. Finally, we value safety among all else. Time is money, but life is priceless!
What you'll be doing:
- Cover all assigned freight following carrier vetting and tracking requirements
- By answering the phone or responding to incoming quotes from Parade
- Complete outbound calls on available freight to cover for the day
- Work with carriers to maximize use of load tracking system for maximum freight visibility
- Perform check calls to ensure timely pickups and deliveries and communicate issues to Account Management team
- Reach out to customers to resolve issues as they occur
- Respond to customer requests for load updates as they come in
- Review all emails and confirm whether assistance is required
- Reach out to Account Management via text if necessary, as they may not always be monitoring their emails or Teams outside of regular hours
- Follow all required SOPs, responsiveness standards, and training assignments
- Send nightly recap to President, Carrier Procurement Lead, and Director of Account Management
What we're looking for:
- Excellent organization and planning skills
- HS diploma, College degree preferred
- Ability to work independently and make decisions in the best interest of the company
- Responsive to incoming requests
- Ability to follow established processes
- Effective communicator, with strong oral and written skills
- Team player that thrives in fast-paced environment