Job Information
Topgolf Employee Relations Intern in Dallas, Texas
Description
We are seeking an enthusiastic Intern to join our People team and provide support to our Speak Up/ Playmaker Relations department. This role will involve performing a variety of tasks, including data entry into our case management system, performing case intake, and resolving low level employee relations cases.
This internship offers an excellent opportunity to gain firsthand experience in HR operations and gain insight into Topgolf’s approach to Playmaker coaching and development. As an HR Intern, you will play an important role in ensuring our Playmakers are heard. Your attention to detail and organizational skills will be utilized in maintaining accurate records and assisting with various HR-related activities. Additionally, you will have the chance to gain exposure to different facets of HR management.
If you are eager to kickstart your HR career and work in a dynamic environment that values growth and development, we look forward to meeting you and providing you with a valuable learning experience.
Join our team and embark on a rewarding journey in the field of Human Resources.
Responsibilities
Perform data entry into our Case Management system, entering cases that come in via email, phone, and our online platform.
Handle case intake, including triaging low-level situations and providing coaching and direction to resolve issues quickly.
Provide relevant and effective consulting services to venue-based and corporate leadership regarding employee workplace complaints matters. Confer with Speak Up Managers to provide guidance and/or consultation.
Partner with Speak Up managers to perform investigation interviews and follow up.
Interpret and explain company policy, coach Playmakers as necessary.
Prepare reports as needed (such as volume metrics, case type, etc.)
Participate in meetings and training and development opportunities.
Requirements and skills
Strong drive for results, problem solver, and outcomes focused
Demonstrate ability to build and maintain effective working relationships with multiple partners
Strong influence, leadership and interpersonal skills
Ability to prioritize and balance multiple assignments
Prior experience working within an HR environment is a plus
Familiarity with data entry and databases
Strong Microsoft Suite skills (i.e. Excel, Word, Outlook, PowerPoint)
Organizational skills
Agile partner to adjust to moving business priorities
Excellent oral and written communication skills
Working knowledge of state and federal employment laws
Ideal candidate will be currently pursuing or have completed a BS in Human Resources Management, Hospitality or similar field
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.