Job Information
Robert Half Billing Supervisor/Manager in Cypress, California
Description
We are offering an exciting opportunity for a Billing Supervisor in Cypress, California. This role focuses on managing the daily activities of employees within the billing, dispatching, service call taking, purchasing, data entry, and customer service positions. The successful candidate will be instrumental in maintaining relationships with external and internal customers, updating and maintaining processes, procedures, and documentation, as well as offering ongoing training to departmental employees.
ESSENTIAL FUNCTIONS:
Successfully manages the daily activities of employees in the billing, dispatching, service call taking, purchasing, data entry and customer service positions located in designated branch offices.
Maintain relationships with external and internal customers including other administrative, sales, field personnel and management
Update and maintain processes, procedures, and documentation for the above listed roles.
Offer ongoing training and mentoring to departmental employees and continue to improve the efficiency and quality of their work.
Review and approve billable work orders for accuracy before invoices are processed and sent to the customers.
Review and approve daily field hours to ensure proper payroll processing.
Monitoring of unbilled work in process: Create reports and processes, while working with sales and the field, to ensure that orders ready to bill are identified and timely billings occur upon completion of work.
Download purchase orders and reports from Customers portals
Act as conduit between Sales Personnel, Field Personnel, Finance and Business Processes to ensure continuity and consistency in our customer service experience
Credit and Rebills: Review and approve of any credit and rebills that may need to be processed for various reasons including previous billing errors, goodwill, scopes of work covered under warranty or contract, etc.
Update, maintain and acting owner of database master files.
Any other duties and responsibilities as assigned by the Facility Service Business Processes Manager.
Review the Billing Approval Screen for each posting group to make sure the Billing Coordinators are keeping up with their workload
Review the Open Work Orders to escalate any completed job that had not automatically escalated to “Review”.
Run a Days-To-Bill report at month-end and review with each Billing Coordinator.
Check with Sales personnel periodically to discuss how well their Billing Coordinators are supporting them, and if there are any areas that require improvement.
Review completed maintenance to make sure they are being closed in an expeditious manner.
Review trailing costs to make sure they are being closed.
Have regular meetings with the Credit Department to go over any Credit issues.
Attend Sales Managers meetings as needed
Attend weekly Business Processes Departmental Meetings
Have regular meetings with your Team to discuss any procedural changes or employee issues.
Assist the Mgr, Business Processes in performance discussions
Train, retain, and develop staff
Requirements
EDUCATION AND EXPERIENCE:
Associates or bachelor’s degree in Business or related field
100% accuracy in all transactions and communications with external and internal customers including other administrative, sales and field personnel and Management.
5+ years of billing and data entry using systems such as Great Plains or similar
2-3 years of supervisory experience required
Strong analytical and problem solving skills
Extremely comfortable with Microsoft Windows environment including Excel and Word.
Excellent written and verbal communication skills.
A driven self-starter with a strong work ethic to take the lead on initiatives and follow-through on commitments.
Very organized with demonstrated ability to multitask.
Industry experience is highly desirable.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
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