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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Working as part of a small team based in the UK and France the role is primarily to provide technical support and training for Teledyne Controls wide range of avionics products to commercial airlines and military customers in Europe, the Middle East and Africa. The role is desk based with around 40% of the time spent travelling onsite to customers within the region and can be based at our Cumbernauld, Heathrow or Toulouse facility.

Main duties and responsibilities

• Provide technical support for all our products to customers throughout Europe, Africa and the Middle East as necessary, in person and remotely. This includes hosting formal training sessions.

• Travel within the region is required to perform customer visits, training courses and product installations.

• Install and/or conduct planning with customers for on-site installation of equipment and follow established testing procedures to ensure proper working order.

• Train and instruct customers in equipment operation and maintenance responsibilities.

• Deliver technical presentations utilising a strong knowledge of company products.

• Provide advanced and complex troubleshooting and technical support to engineers, technicians and customers as required.

• Tracking and reporting of customer issues to help identify trends and suggest effective solutions and improvements to products and procedures.

• Identify and generate sales opportunities, liaising with the Regional Sales Director.

• Input and management of case data to Salesforce

• Availability outside of normal working hours when necessary to respond to AOG calls, urgent customer needs or reach goals and deadlines

Qualifications and Experience

Essential:

• Degree level Electronic Engineering, Aeronautical Engineering or related discipline

• Minimum five years’ experience in an avionics related position

Desirable:

• Knowledge of Teledyne products

• Previous experience in a technical support role

• Previous experience of Flight Data Analysis. Understanding of principals of flight and aeronautics.

Competencies

• An analytical approach to problem solving with a demonstrable ability to summarize findings, develop conclusions and communicate with customers on a technical level.

• A methodical and disciplined approach to tasks with an ability to prioritize and handle numerous assignments simultaneously and work under own initiative.

• Be adaptable and a team player, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.

• Strong written and verbal communication skills, along with Customer focus to sustain productive customer relationships.

• A solid understanding/knowledge of computer systems, including Windows operating system, web applications, databases and end-user applications (Word, Excel, Outlook)

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.