Job Information
University of Miami Sr. Business Systems Analyst in Coral Gables, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
The Senior Business Systems Analyst leads high-performing, innovative, agile team that delivers robust, secure, leading-edge technology and is responsible for intake and requirements gathering related to configuration, integration, customization, testing, training, and post deployment support. This role has a focus on automation, simplification, user experience, and user experience design. Solutions leverage products such as: Salesforce, Marketing Cloud, Hyland OnBase, CS Gold, TouchNet, Marketo, Twilio, and more.
Primary Duties and Responsibilities
• Manage high-performing team that optimizes operational and strategic project intake services while incorporating a sense of belonging and ownership among team members.
• Lead and participate in multiple initiatives by completing and updating documentation, determining daily priorities, ensuring efficient and on-time delivery of tasks and milestones for team.
• Communicate with executive product owners and stakeholders as it relates to priorities, roadmap, and project status.
• Responsible for understanding the business and assisting non-technical users in defining business needs and prioritization.
• Communicate business directives, goals, and needs to the technical teams while managing user expectations and project priorities.
• Document business requirements, process workflows and any other results of business analysis gathering and obtains sign-off from the users on specifications.
• Analyze current business process and workflows to identify areas for improvement. Develop and propose solutions to enhance efficiency and effectiveness. Create process models and design future state workflows.
• Ownership of designing, developing, and maintaining reports and dashboards that serve various levels of the organization. Ensure data accuracy, visualization, effectiveness, and alignment with business needs.
• Leads meetings for all levels of management for presentations, reviews, approvals of recommendations, etc.
• Advocate for the adoption of Scrum and Agile values, emphasizing continuous improvement, collaboration, and timely delivery. Ensure that projects align with requirements and follow best practices.
• Proactively support the team in adhering to Agile and Scrum frameworks. Serve as the backup Scrum master.
• Create user stories and acceptance criteria to articulate project requirements effectively.
• Partner closely with other IT teams, analysts, and project managers to work on projects and initiatives. Foster effective communication and alignment across teams.
• Plans and conducts testing such as quality assurance testing and user acceptance testing (UAT).
• Responsible for coordinating and reconciling budgets to ensure that projects are within budget.
• Ability to work evenings, nights, and weekends (as necessary).
• Develops internal and external relationships for knowledge sharing. Attends professional meetings, workshops, conferences, and seminars.
Minimum Qualifications
Education:
Bachelor’s degree in relevant field
Certification and Licensing:
International Institute of Business Analysis Agile Analysis Certification – IIBA AAC (preferred)
Experience:
• Minimum 5 years of relevant experience, includes any combination of the following: CRM or marketing automation end user, system configuration, business analysis, project management, process improvement. Any relevant education, certifications and/or work experience may be considered
• Working in a fast-paced environment while managing simultaneous projects
• Higher education business processes (preferred)
• Agile background (preferred)
Knowledge, Skills and Attitudes:
• Excellent communication and collaboration skills both oral and written
• Work independently and in a collaborative environment
• Skill in completing assignments accurately and with attention to detail
• Organize and prioritize work under pressure while meeting deadlines
• Working knowledge of Smartsheet, Lucid Chart (preferred)
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A12
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.