Job Information
Robert Half Systems Business Analyst in Concord, North Carolina
Description We are offering a long term contract employment opportunity for a Systems Business Analyst in Concord, North Carolina. In this role, you will be working extensively with business systems, specifically focusing on CRM platforms, including HubSpot.
Responsibilities:
• Engage in the management of third-party projects related to HubSpot CRM, ensuring smooth execution and completion.
• Understand and interpret backend data to derive meaningful insights for business strategy enhancement.
• Leverage your CRM expertise to optimize customer relationship management processes and systems.
• Contribute to the maintenance and implementation of the CRM platform, improving efficiency and effectiveness.
• Collaborate cross-functionally to ensure that the CRM system aligns with business goals and objectives.
• Monitor customer accounts and take appropriate action based on account status.
• Process customer credit applications accurately and efficiently to enhance customer experience.
• Maintain accurate and up-to-date customer credit records, ensuring data integrity and compliance with company policies.
• Resolve customer inquiries in a timely and detail oriented manner, fostering improved customer relationships.
• Participate in continuous learning and development opportunities to stay updated with the latest trends and best practices in business systems and CRM. Requirements • Proven experience as a Systems Business Analyst or similar role.
• Proficient understanding of Business Systems.
• Knowledge of Customer Relationship Management (CRM) is essential.
• Proficiency in CRM - Customer Relationship Manager is required.
• Experience with HubSpot will be highly advantageous.
• Strong analytical skills with the ability to interpret business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• Bachelor's degree in Business Administration or related field preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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