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IS Systems Analyst II - IS ERP Applications Requisition ID 2024-53330 Category Information Technology Overview The Systems Analyst is responsible for analyzing business needs, defining requirements, developing solutions, implementing systems, and managing and supporting installed applications in support of assigned Information Systems areas and customers. The Systems Analyst serves as a customer liaison for assigned business areas to assist customers with all areas of IS support. This is a hybrid position and will require onsite support when needed. Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Assist with Installation, configuration and troubleshooting of a wide range of software. Perform software upgrades to existing computer equipment as needed. Work with vendors, research vendor's knowledgebase or other sources to effectively perform desktop troubleshooting for assigned software. Assist in evaluation and testing of hardware and software and in planning for future needs. Contact software vendors to obtain specifications, updates and patches. Maintain up-to-date expertise in the operation and application of Windows server and desktop operating systems, office productivity suites and a wide variety of commonly used hardware and software. Manage implementation projects including schedules, deliverables, and issue tracking Establish and maintain customer long term relationships Project Management Skills a plus Qualifications KNOWLEDGE , SKILLS AND ABILITIES REQUIRED At least 3 years experience providing systems analysis support required. Experience in health care environments preferred. Bachelor Degree in related Computer Science areas or equivalent experience required. Exceptional interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts. Project management skills required with a minimum of 2 years project management experience. Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project. Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel. MINIMUM PHYSICAL REQUIREMENTS Position requires ability to talk, listen and type. Position requires the ability to interact effectively with customers and information systems personnel across the organiza