Job Information
Burrell Behavioral Health Client Access Representative in Columbia, Missouri
Job Description:
Job Title: Client Access Representative
Location: Behavioral Crisis Center in Columbia, MO
Department: Customer Service
Employment Type: Full-time
Shift: Monday - Friday, 8:00 AM - 5:00 PM
Job Summary:Are you a highly skilled customer service representative looking to make a positive impact in your community? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Brightli as a Client Access Representative for the Behavioral Crisis Center.
Location:
Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.
Position Perks and Benefits:
Competitive hourly rate
Opportunities for professional growth and advancement
Friendly and supportive work environment
Flexible scheduling
Professional development opportunities
Recognition and reward programs
Paid time off and holidays
Health, dental, and vision insurance
401(k) plan with company match
Key Responsibilities:
Provide exceptional customer service to all clients, staff, and leadership team members
Represent Brightlife Behavioral Health in a professional, collaborative, and relevant manner
Schedule client appointments and manage client flow
Collect payment and handle billing and insurance matters
Maintain accurate and up-to-date client records and files
Assist with data entry and other administrative tasks as needed
Communicate effectively with clients, staff, and providers
Provide support and assistance to other team members as needed
Adhere to HIPAA regulations and maintain confidentiality of client information
Education and/or Experience Qualifications:
High School Diploma or equivalent required
Associate's degree in business, administration, or related field preferred
2+ years of customer service experience, preferably in a healthcare setting
Strong computer skills, including proficiency in Microsoft Office Suite
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Familiarity with medical terminology and billing procedures a plus
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees