Job Information
General Dynamics Information Technology Service Transition Manager in Colorado Springs, Colorado
Req ID: RQ178931
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Job Family: Project/Task Management
Skills:
Change Management,Program Management,Project Management
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Service Transition Manager – NITES
A career as a Service Transition Manager at GDIT means owning your opportunity to help support and advance our client’s mission. At GDIT program management is leading every aspect of what we provide to the customer and we’re constantly evolving our approach to meeting our clients’ biggest challenges.
HOW A SERVICE TRANSITION MANAGER MAKES AN IMPACT
At GDIT a Service Transition Manager provides operational leadership and oversight of transitioning solutions and changes to optimize service and implementing N&NC technical roadmap. The Information Technology (IT) Enterprise Services (NITES) program effort is in direct support of North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM).
NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands. NITES provides a full spectrum of enterprise IT services and management. Services provided will implement, among other DoD initiatives, zero trust at every level.
Primary Responsibilities:
Service Transition Manager: Provides enterprise level strategic support and project management for large-scale IT infrastructure projects. Provides oversight of the service transition lifecycle and manages the design, development, planning, integration, and deployment of new or improved N&NC service offerings. Responsible for ensuring that enterprise changes to services and service management processes are planned, coordinated, and executed according to N&NC requirements. Manages service transition activities and is responsible for facilitating the build, evaluate, test, release, and early life support activities with associated technical teams until customer acceptance is achieved. Assists in the development and update of the service catalog. Manage risks relating to new, or changed services
WHAT YOU’LL NEED TO SUCEED:
Education: Bachelor’s Degree from an accredited institute in an area applicable to this position.
Required Experience:
5+ years of related experience.
Proven experience transitioning solutions or services into live operational services and infrastructure in the role of a project or program manager.
Proven understanding of change management processes in a fully change managed environment (ITIL)
Experience in transitioning projects covering multiple internal teams and vendors, from development into support.
Experience in designing end-to-end service, support models and SLAs.
ITIL Service Transition process knowledge and experience
Technology experience specifically within knowledge, change and release management.
Understands policy, principles and approach and experience of working in a secure environment.
Required Technical Skills: Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels
Security Clearance Level: DoD Top Secret SCI Clearance Required
Required Skills and Abilities:
Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
Adept at interfacing with Government at senior leader levels and representing the interests of GDIT and N&NC.
Preferred Skills:
15+ years management of increasing level of work NOC work from shift, shift manager, to NOC Manager
DOD IAT level II qualified
ITIL V3/4 Foundation or higher
Location: On Site N&NC Headquarters, Peterson SFB, Colorado Springs, CO.
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $113,615 - $153,714. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.