Job Information
Focus on the Family Account Representative in Colorado Springs, Colorado
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Account Representative, Donor Relations position exists to develop relationships and create and implement strategies that result in significant funding support from existing donors. This position will be expected to demonstrate initiative in managing the cultivation of a donor portfolio, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Engagement Account Representative will be responsible for achieving annual fundraising goals of the team along with retention and prospect identification.
Essential Duties/Responsibilities:
Represents Focus on the Family to donors, foundations, and planned givers.
Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.)
Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship
Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Family’s core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Public Affairs Representative for additional development
As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, protection of donor’s data, etc.
Maintains an accurate record of donor communication and service in customer relationship management tool
Maintains an in depth understanding of the ministry’s core competencies and programs
Participates in departmental meetings, strategic planning, and fundraising discussions within the Donor Engagement department
Builds relationships, communicates, and connects effectively with both internal and external relationships
Fosters and builds relationships with caseload donors at internal events held on the Focus campus i.e., Insider Briefings
Other Duties/Responsibilities:
Performs other duties as assigned
Working Environment/Physical Requirements:
Office environment
Ability to speak, hear, and see clearly; Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.)
Fast paced, high stress, frequent changes in process and procedures
May be asked to work evenings and Saturdays as needed to increase donor connections
Vacation requests will only be granted on a limited basis from December 15 – January 15 to support year end giving – the busiest time of the year
JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values) ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values)
This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times
Personal Characteristics:
Considers themselves an extension of the work and ministry of Focus on the Family and the Assistant to the President
Straightforward and not self-serving
Exhibits a teachable spirit
Innovative; Creative
Embodies diplomacy, tact, and a professional demeanor
Exhibits a high level of energy, self-motivation, and enthusiasm
Should be bright, positive, and friendly, conveying warmth and a genuine interest in people
Assertive, dependable, personable , flexible
Awareness of own strengths and shortcomings
Knowledge/Experience:
Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred
2-4 years of experience in development, sales and/or planned giving, preferred
Certifications/Licensing: Proven track record of successful fundraising and experience managing small donor accounts
Knowledge of fundraising best practices and working knowledge of CRM, Microsoft office suite, Donor Management application, and database systems
Skills, Abilities, and Special Talents/Gifts:
Excellent phone skills
Excellent listening skills and exhibits the ability to understand what others are communicating
Excellent discernment skills
Ability to effectively engage with a diverse portfolio of donors
Excellent written, verbal, and interpersonal communication skills
Self-motivated, with strong time management, organizational, and prioritization skills
Ability to express empathy and genuine concern for donors, observing proper boundaries
Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment
Ability to type 40 words per minute
Ability to excel in a fast-paced, production environment, meeting specific performance standards
Ability to communicate across denominational lines and theological distinctives
Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner
Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust
Ability to relate and communicate with people of all ages, ethnicity, and economic levels
Discretion in handling the confidential nature of donor’s needs/information
Ability to function effectively and efficiently in a team environment
Ability to organize work effectively to meet demanding time constraints
Ability to receive constructive criticism with appropriate response and teachability
Pursues utmost detail in the areas of constituent relationship and maintenance
Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and able to make a good first impression
A willingness to offer prayer support to donors, observing appropriate boundaries
Stewardship Requirements:
Nine-member team is responsible for $15 to 16M in revenue
Pay Range: $28.00 to $30.00/hour
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions:
Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
*Temporary employees are not eligible for benefits, except for:
Fitness Center
Bookstore Discount
Sick Time
Tentative Search Timeline:
Priority will be given to applications submitted by March 20th, 2024. However, this posting will remain open until filled.
The potential employee start date is April 1st, 2024.
Posting date: February 21st, 2024
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
Job Details
Pay Type Hourly