Think Beyond The Label Jobs

Location: For Those Who Work At Home - Various, New York 10705 ABOUT THE JOB (JOB BRIEF) As an integral member to the Enterprise Payments Public Sector team, collaborates to acquire, expand and retain business clients who have payments needs. Maintains the "first point of contact" role for any customer service needs, inquiries or problems and ensures that clients receive a full and effective after-sales experience. ESSENTIAL JOB FUNCTIONS Collaborates with partners to expand and retain business clients who have payments needs. Own maintenance of payments services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized. Prepare, deliver, and review agreements. Adhere to all Risk policies and procedures including EP Risk Testing initiatives. Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs. Generate cross-sell leads to sales teams and participate in regular Client Management sales initiatives In some cases, and on some teams, the following job functions may also apply: Partner with the Implementation Specialist Team on more complex client implementations For more complex client implementations, will work with Client Implementation Specialist to manage the request for new product set-up, ensuring timely processing of Client Service Orders (CSO's), verifyingproducts are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction. Working with the Customer Account Maintenance (CAM) Group, open new DDA accounts field incoming client calls to effectively resolve questions, problems or concerns regarding account opening and/or maintenance requests within established service level agreements. REQUIRED QUALIFICATIONS Bachelor's Degree or similar work experience with 3 or more years of banking or cash management experience. Demonstrated success in a customer service environment Ability work under pressure and handle dynamic client situations. Ability to determine and act with a high sense of urgency when clients and situations require it. Possess high level task management and prioritization skills Possess strong Analytical and data mining skills Excellent verbal and written communication skills. Previous experience presenting to clients Self-motivated and ability to participate effectively in a highly collaborative work team Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships Detail oriented and ability to follow through Knowledge of Microsoft Office Programs including Word, Excel and PowerPoint PREFERRED QUALIFICATIONS Certified Cash Manager (CCM)/Certified Treasury Professional (CTP) preferred COMPETENCIES Influencing skills Task management and prioritization skills Excellent interpersonal and presentations skills Excellent time management and organizational skills with the ability to set priorities, while maintaining good personal relationships Demonstrated analytical abilities and negotiation skills COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $70,000 to $100,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a rol