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ABOUT THE ROLE: The Lead Technical Analyst role is responsible for leading the support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will lead the partnership with technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will be responsible for managing configuration, set up, and updates to the applications, validating that their team has entered data into established tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide strategic advice to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. The incumbent will lead and mentor the team responsible for training users on the applications and setting up user access. They will supervise the collaboration between cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications. WHAT THE ROLE WILL DO: Lead the support for software-as-a-service (SaaS) and enterprise-wide applications by providing guidance on developing and identifying design considerations and business impacts needed for configuration Drive quality of data for internal department planning and activities Lead configuration, setup, and updating of applications, and provide guidance as needed Manage data loading process into established tables, fields, and system databases Review and approve governance standards and processes for data input, structures, and storage mechanisms Lead the team in building reports and provide strategic insights and recommendations related to business management and staff decisions Lead and mentor the team responsible for training users on the applications and setting up user access Provide strategic recommendations for changes in applications development, maintenance, and system standards Establish and share Enterprise-wide Applications perspective when collaborating with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems Lead and liaise with client stakeholders and external vendors to ensure support for enterprise-wide applications This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. This position has a hybrid work schedule with three days in the office and the option for working remotely two days. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Travel:20% WHAT THE INCUMBENT WILL NEED: Education Required Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 9 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support) Preferred Certifications in ITIL, Microsoft, and/or Oracle Required Knowledge, Skills, and Experience 6-8 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies Extensive knowled