Job Information
Fujifilm Field Service Technician - Toner Production Equipment (Level 3) in Cleveland, Ohio
Position Overview
The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.
This is a remote position. The ideal candidate is located in, or willing to relocate to, the Cleveland, OH area.
Company Overview
At FUJIFILM North America Corporation, we’re many things to our customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they offer office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description
Responsibilities
Provide on-site support installations and service repair to customers in North America
Provide solutions to complex service issues
Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues
Develop strong working relationships with customers
Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
Complete and submit service activity information and paperwork timely to the appropriate group/department
Monitor and manage the return of all parts
Manage and complete all Preventative Maintenance requirements
Attend training classes (locations throughout the world), to stay current on both new and existing products
Weekend work and overtime required as needed for installations, service calls and training
Provide technical support and direction to technicians leading to the resolution of escalated service issues
Conduct technical training classes as needed for technicians
Provide sales assistance in demos and/or customer visits as needed
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Communicate technical issues to the Technical Service Manager and technical support group
Perform related duties as assigned by manager
Required Skills/Education
High School diploma or GED equivalent
Two-year electronics or mechanical engineering degree or equivalent in field experience
5 or more years of field service experience with toner-based production equipment
Extensive knowledge in electronics and mechanical operation
Outstanding customer service
Computer skills with emphasis on operating systems and hardware.
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to do extensive traveling
Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications
Salary and Benefits:
Up to $36.05 per hour depending on experience
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.
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EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
Job Locations US-OH-Cleveland
Posted Date 2 weeks ago (3/18/2025 1:04 PM)
Requisition ID 2025-33426
Category Service
Company (Portal Searching) FUJIFILM North America Corporation - Business Innovation Division