Think Beyond The Label Jobs

8am-4:30pm 9am-5:30pm 11am-7:30pm All shifts have a 1-hour unpaid lunch break Responsibilities Complete all delivery exceptions in a timely manner that meets or exceeds the requested time-window. Maintain and update delivery resources when exceptions occur. Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers Provide customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service Effectively communicate via phone, text, and email Provide support for multiple districts throughout Paint Stores Group Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites. Generally, monitor and track driver activity and behaviors, i.e., rogue delivery accountability. Add value to store operations and ensure overall customer satisfaction. Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials. Identify and report procedure/policy violations to the appropriate field personnel. Directly identify and address any issues constraining service in assigned districts. Responsible for communicated metrics in specific areas of responsibility. Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service. Work with SWDS Supervisors to achieve department goals. Become an expert user of all Department Software. Position may also be responsible for various administrative functions as needed by department. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Position Requirements Education Required: High School Diploma or GED Preferred: Associate or bachelor's Degree Experience Required: 1-2 years of experience in a customer service-based role Preferred: SWDS Routing and Dispatching experience Experience working with Telematics and/or Logistics Software Position Requirements Required: Time management experience working with deadlines. Multitasking in a fast-paced dynamic environment Preferred: Previous Sherwin-Williams store operations and product knowledge Dispatching and Routing Software Experience Cisco Finesse - Phones Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.