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Location: For Those Who Work At Home - Various, Ohio 44144 The Commercial Quality Control Manager is a new role in Key Technology Operation Services (KTOS) organization's Business Risk and Control division. This role encompasses leading a team responsible for conducting quality control reviews across various commercial loan applications, including Institutional Lending, Small Business, SBA loans, Real Estate Capital, and Business Banking. The Commercial Quality Control Manager collaborates closely with line-of-business managers to develop remediation strategies, ensuring compliance standards are consistently met. The role also involves driving timely reviews, remediating findings, discussing trends with business lines for improvement, and handling executive-level reporting, internal walkthroughs, exams, and audits. Additionally, the Commercial Quality Control Manager will be responsible for coaching and developing staff members, contributing to risk intelligence processes, strategic initiatives, and risk review-related trainings. The successful candidate must have experience in commercial underwriting and quality control, possess a continuous improvement mindset, and have outstanding communication and organizational skills. Responsibilities: Develop strong relationships and work closely with line of business management and risk management to evaluate processes and design control to reduce and/or eliminate risk and workflows to optimize performance. Manage a team of QC Commercial Analyst with oversight to lead, train and coach reviewers and oversee reviews. Manage oversight of QC reviews to include ACES questionnaire, procedures, job aids, Quality Control Plan and remediation. Perform an analysis and identify gaps in operational processes or deterioration in quality and work with partners and business managers to develop logical and workable solutions to remediate deficiencies. Serve as the primary contract for risk partners, auditors, exam managers responding to requested items and engaging business managers as needed. Prepare and deliver monthly reporting to the executive level, business managers and internal partners. Prioritize and execute multiple assignments; identify obstacles within the scope of assignments; proactively communicate delays in assigned deliverables or additional capacity availability; effectively delegate work when necessary; able to adapt to unforeseen challenges and reprioritization of assignments, including the ability to make difficult decisions in a timely manner while including all necessary stakeholders. Support and participate in related projects as needed. Prioritize and execute multiple assignments; identify obstacles within the scope of assignments; proactively communicate delays in assigned deliverables or additional capacity availability; effectively delegate work when necessary; able to adapt to unforeseen challenges and reprioritization of assignments, including the ability to make difficult decisions in a timely manner while including all necessary stakeholders. Qualifications: Bachelor's Degree or equivalent work experience 10+ years of recent Commercial Underwriting/credit Experience with a working knowledge of compliance, audit, risk management. Experience with multiple types of lending (e.g. middle market, private banking, specialty lending, Institutional Lending, Real Estate Capital and multiple economic cycles preferred). Working knowledge of ACES QC database is a plus Working knowledge of NCino, SharePoint Ability to work in a fast paced, fluid environment and be held to meet minimum production standards High integrity and outstanding work ethic Advanced understanding of audit concepts within planning, fieldwork and reporting, as well as workpaper documentation, audit findings, and audit reports preferred. Strong communication skills, including business writing skills and cohesively present inf