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R10056273 Area Branch Operations Coordinator (Open) Location: Cleveland, OH - Retail shop How will you CONTRIBUTE and GROW? The Area Branch Operations Coordinator (ABOC) assists the Area Vice President by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations. The ABOC is responsible for providing analytics, evaluation and reporting of Branch metrics and pricing initiatives. The ABOC further supports the Area Branch locations with ongoing SAP, vendor and product training. In particular, you will: Assists and supports the District Managers (DMs) and Branch associates comply with Safety Management Systems in conjunction with the Regional Safety Department. Supports the Branches on the execution of the Accident and Injury Reduction Plans consistent with Airgas Safety Council and Safecor guidelines. Maintains an up-to-date knowledge and understanding of Standard Operating Procedures (SOPs) Manual, Safety Management System, SAP processes and learning tools, Business Warehouse (BW) tools, and SharePoint tools. Provides support to the branch leaders in the Area to improve the understanding and effective use of these procedures and systems. Provides training and conducts audits on Standard Operating Procedures (SOPs). Shares results with DMs and the Branch associates as well as the AVPs. Follows up by measuring progress at the branches and communicating with the AVP and DM. Supports efforts to ensure that new employees at the branches receive the appropriate training on systems, procedures, and processes. Assists with making certain that SAP enhancements, changes, corrections, reports, and other communication from various functional leaders is shared with the appropriate associates within the business Area. Actively participates in the "cascade" of information to the branches that comes from regional or corporate leadership. This may include policy changes, roll-outs, road shows, new products or services, safety compliance and other local or national projects. Supports the Company objective to execute Airgas's Core Strategy I and II activities in the Branches and throughout the Area. Assists the AVP and DMs by compiling branch metrics for the branches within the Area and identifying and communicating results and sharing best practices throughout all assigned branches. Communicates routinely with AVP regarding progress, obstacles, issues, and process improvement suggestions at the branches. Communicate with leadership when ineffective or poor processes are identified that are contributing to transaction inaccuracy or should be otherwise improved. May assist the Area leaders improve transactional accuracy and SAP proficiency. Supports effective teamwork, communication and collaboration between the branch associates, field sales teams, Sales Specialists, and Business Service Center (BSC) associates. Conducts routine visits to Branches to assist the AVP and his or her direct reports by identifying and evaluating branch performance, safety compliance, inventory levels, SOP compliance, and training gaps. Other projects/initiatives as assigned. __Are you a MATCH? High School Diploma or GED Required. Associate's degree or higher preferred. Minimum of five (5) years of increasing responsibility in branch retail sales or branch/production operations. Prior experience with sales and/or operations in the distribution industry preferred. Prior SAP experience required. Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook) and SharePoint functionality. Must be proficient with SAP utilization and system capabilities. Ability to read and comprehend manuals and documentation such as material safety data sheets and Standard Operating Procedures (SOP's). <