Job Information
Philips Collection Specialist in Ciudad de Panama, Panama
Job Summary:
As a Collections Specialists you are responsible for following the collections process with a defined group of customers and
key accounts by maintaining excellent relationships with our customers,
internal finance leadership, and cross-functional business partners.
Your role:
Manage an active customer base of accounts.
Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.
Meets or exceeds targeted cash collection metrics, reducing past due, bad debt exposure, and other quantitative targets.
Accountable for reporting any disputed/ short-paid invoices, identifying the root causes, and collaborating with the internal department to expedite resolution/payment.
Escalate major collection issues with Management that may require special attention/ support.
Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.
Support and develop accounts receivable lean process improvements.
Prepare proposals for agency placement and write off to bad debt.
You're the right fit if:
You have a Bachelor's degree accounting, finance, or equivalent mix of academic and professional background
+2 years of working experience on B2B collections, retention, customer service or an equivalent mix of professional background with academic studies.
Fluent in English, Spanish is a plus
Be technically knowledgeable in programs such as Excel (V-lookup and Pivot tables) and SAP.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.