Think Beyond The Label Jobs

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Patient Service Specialist

Responsible for all aspects of associated with obtaining documentation needed for patient office visits. Responsibilities include faxing equipment orders, scanning DME documentation and other documents as needed. Entering information into multiple outpatient systems. Other responsibilities include serving as a liaison with the patient and physician.

Ensures that all patients requiring documentation in chart of sleep studies or CPAP compliance have that information available at time of appointment (obtaining that information via calling patients, physician offices or sleep labs to obtain sleep study results or downloading CPAP results). Reviews and prepares chart for next day office schedule for all providers.

Assist with referral work que, scheduling patients and makes confirmation calls.

Has basic knowledge of CPAP and other equipment to assist patient in obtaining equipment timely. Works closely with DME companies to assist patients with obtaining equipment and problem solving.

Completes documentation of all patient calls and communication regarding patient care. Scans documents, sleep studies and DME information in chart. Faxes orders and all necessary documents to DME for equipment orders.

Proactively communicates issues or potential issues involving customer service and process improvement opportunities to management and providers.

Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients, customers and co-workers.

Required minimum education: High school diploma or GED

Experience: two years of experience in a similar health care role.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com