Think Beyond The Label Jobs

Job Description ITIL Change and Release Management Analyst IT Service Management Team Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning as one. We're looking for a Change and Release Management Analyst to join our ever-evolving IT Service Management Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively. What you will be doing We are seeking a detail-oriented Release Analyst to join our organization. In this role, you will be responsible for managing and continuously improving the Release management processes within our organization, utilizing the ServiceNow platform. Works with infrastructure and application Release owners to ensure all requests for Release are raised and executed according to defined policy and process. This allows Release to be introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements. Coordinates, convenes, and facilitates Release representation on Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers. Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules. Reviews completeness and quality of Release information entered in the Release management system (ServiceNow) and works with Release requesters to correct deficiencies. Reviews and follows up on non-compliant Releases as well as Releases which occur outside the defined processes. Works with all parties to resolve Release related scheduling conflicts according to established practices. Employs multiple channels to effectively communicate Release to the organization. Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment. Holds Post Implementation review meetings to identify lessons learnt with failed Release and Release with issues Other related duties are assigned as needed. What you bring General understanding of ITIL principles and best practices Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes Ability to work effectively in a fast-paced, dynamic environment Ability to work independently and prioritize tasks effectively to meet deadlines Strong analytical, problem-solving skills and attention to detail Proficiency in the ServiceNow platform and experience in designing and implementing workflows Added bonus if you have Certification in ITIL v3/4 Certification in ServiceNow Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of