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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12352335

THE OPPORTUNITY:

This existing vacancy is a remote opportunity open to candidates residing anywhere in the United States.

VelocityEHS is looking for an enthusiastic, dependable, detail-oriented team-player who is well organized and has the skills required to assist in all aspects of accounting and finance in a fast-paced environment. The ideal candidate will have the ability to work both independently and in a team environment and have the communication abilities to work across multiple departments.

Primary Duties and Responsibilities

• Research and resolve billing and payment discrepancies
• Collection activities for past-due invoices
• Making a minimum of 60 collection calls daily and follow-ups for assigned accounts to meet goals set by Receivables Manager.
• Full collection process on accounts assigned by Receivables Manager and managing an average of \$10 - 12 million Mid and High Touch collection portfolio with an average cash recovery of \$3.5 4 million a month.
• Addressing inbound billing calls and emails and escalation of accounts internally and externally as needed.
• Training and onboarding of Asst. and Accounts Receivables Specialists.
• Support for Asst. and Accounts Receivables Specialists as needed with escalated customer accounts and calls
• Assisting with and handling special projects as needed
• Organizing and documenting purchase orders, vendor set-up, web payment portals and necessary internal documentation for domestic and foreign customer
• Provide prompt and courteous service to VelocityEHS customers via cases, calls, and emails in order to ensure Service Level Agreements (SLAs) are upheld
• Enter and help maintain customer accounts in contact management software
• Organize, maintain and file documents into customer folders on network
• Verify customer information in Salesforce, Intacct, and Salesforce
• Cancel customer accounts and file notifications appropriately, both internally and externally
• Work across multiple departments to maintain and improve current and historical customer information and data accuracy
• Build and strengthen relationships across teams
• Knowledge-share and document internal processes for increased efficiency

Minimum Skills and Qualifications

• High school diploma or equivalent
• 7+ years of related professional experience
• 4+ years collections experience
• Proficient in general accounting knowledge and experience
• Excellent written and verbal communication skills
• Accurate and effective analytical and organizational skills
• Insightful problem-solving skills
• Experience interacting with business customers
• Proven commitment to deliver outstanding customer service
• Ability to work well independently and in a team environment
• Ability to prioritize competing responsibilities while still operating with a high degree of accuracy and attention to detail in a deadline-driven and fast-paced environment.
• Advanced proficiency with Microsoft Excel