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You have exceptional communication skills and 3+ years of financial services experience gained at a top tier financial institution with 3+ years of commercial loan experience and seeking your next career growth. This is the team for you.

As a Commercial Loan & Agency-Account Servicing Manager II in Wholesale Lending Services (WLS) at JPMorgan Chase, you will be in a senior leadership role responsible for leading a lending services organization primarily based in Chicago, Illinois. The North America (NA) Loan & Agency group is responsible for a broad spectrum of responsibilities of an operational nature in relation to syndicated credit facilities where the firm has been appointed Administrative Agent. You will be responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated and evolving lending environment, you must be dynamic, highly visible, multi-faceted and able to meet deadlines.

Job Responsibilities

• Lead a core production team of approximately 5 employees responsible for supporting ongoing Loan Servicing functions (borrowings, payments, cash management and reconciliation, loan administrative inquiries, client documentation review, etc.)

• Build and cultivate strong cross-LOB relationships with key stakeholders across the firm, operating as an ambassador for Loan & Agency and WLS more broadly

• Support various lines of business across the Commercial Bank, Corporate & Investment Bank, and Asset & Wealth Management

• Act as an escalation contact for both client and syndicate members (bank and non-bank lenders)

• Maintain strong oversight of the risk & control environment; representing WLS in various firm-wide risk forums, audit cycles, and operational risk deep dives

• Identify and spur implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients

• Partner with Operational Excellence team to spur meaningful and strategic change such as process improvements, product governance and client experience enhancements

Required Qualifications, Capabilities and Skills

• 3+ years financial services experience gained at a top tier financial institution

• 3+ years commercial loan experience

• Outstanding leadership qualities

• Exceptional communication skills

• Strong client service focus

• Acute awareness of operational risks occurring throughout the lending lifecycle

• Proven track record in thinking/acting strategically to influence complex business decisions globally

Preferred qualifications, capabilities, and skills

• Syndicated loan product experience, including LIQ experience

• Experience managing and developing high-performance teams through continuous training and dynamic coaching

• Ability to lead/spur execution; methodical approach to identifying and solving issues

• Aptitude to ensure timely group delivery and execution of all daily controls/adherence to KPI targets

• Ability to foster a collaborative team environment within and across functional organizations

• Strong presentation skills to senior management forums, executive committees & control groups

• Excellent organizational and influencing skills to spur and implement change across teams & regions

*This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home, which is subject to change.

*Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

*This position is not eligible for H1B or Sponsorship

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans