Job Information
United Airlines Director – Digital Technology, NOC Load planning and Customer recovery in Chicago, Illinois
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
The Director of IT Application Development for NOC Load planning and customer recovery will be responsible for the roadmap, delivery, budget, and operational metrics of United’s critical operational systems (Load Planning, W&B, and Routing) and customer recovery and compensation applications. It is critical that the individual in this role establish and maintain strong business relationships with both senior and operating level business leaders specifically in various NOC functions as they are expected to be the key interface point of contact with the business.
This position is Hybrid with an expectation of 2-3 days/week onsite (mainly @ the Arlington Heights NOC along with some presence in Chicago-Willis Tower); 10% travel may be required
Key Responsibilities:
Develop a multi-year application development strategy that aligns with corporate and IT related goals and vision, adapts strategy as technology and business needs evolve
Communicate strategy, goals, and measurable components to drive success and accountability across the organization
Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities
Act as the point of contact and facilitate the work request demand and prioritization process
Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions
Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
Stay abreast of business strategy, goals, objectives, and operational performance
Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions
Supervise and lead projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals
Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
Provide cost estimates and business case updates
Accountable for identifying needs, securing commitments and monitoring progress of tasks from internal and external service provider teams
Successfully integrate project and program initiatives with other software applications
Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability
Guide teams in designing, building, testing, and deploying changes to existing software
Ensure adherence to code scanning and other security protocols are adhered to during releases
Oversee the application admin team assigned to financial applications
Empower, mentor, and develop team members
Establish department and individual’s goals including performance reviews and career and performance plans
Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives
Assess and recommend improvements to the organization structure, roles, and responsibilities
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in Computer Science, Engineering or Business Administration
+10 years of management experience in an IT or leadership related role focused on operational systems
Prior experience in complex cloud migrations using third party service providers
Experience required in 24x7 operational systems, third party vendor management for large SaaS solutions
Prior experience managing critically important systems as well as large scale program management and operational excellence
Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
Master of Science degree in Computer Science or Master of Business Administration
Experience in application development strategy within multiple medium-large scale projects/programs
Familiar with working within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship
Experience in travel industry is a significant plus
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT