Think Beyond The Label Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As part of our award-winning Support Center team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients’ trust in our services. You will support products such as electronic payment processing, mobile-expedited payments, and same-day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1311 W George Bush Highway, Richardson, TX (employees are welcome to work in the office as needed if they prefer).

We offer 5 weeks of paid training. The hours during training will be 8:00am - 5:00pm CST, Monday - Friday.

If you are located in the Central Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Take inbound calls and answer questions on product and service information for Health Benefit, Medical, and Worker's Compensation product lines

• Perform research functions including making outbound calls to validate provider contact information

• Perform retention efforts and share benefits of our various product lines with callers

• Identify and resolve customer issues

• Follow up on customer inquiries

• Research billing and payment issues

• Update database records as needed

• Participate in special projects, as needed, which includes outbound calling campaigns

• Support usage of payee portal questions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• Basic experience with Windows operating systems

• Basic experience with Microsoft Office programs such as Microsoft Excel, Microsoft Word, and Microsoft Outlook

• Proficient computer skills with the ability to navigate web browsers and quickly learn new software

• Communication skills including active listening

• Ability to meet department and personal KPIs

• Ability to work comfortably in a fast-paced, high-volume call center environment

• Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications:

• 1+ years of call center, contact center, or support center experience

• Established customer service experience in payment processing, banking, or an insurance setting

• Understanding of HIPAA regulations

Telecommuting Requirements:

• Reside within the Central Time Zone

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO