Job Information
Cushman & Wakefield Business Analyst – Client Services in Chicago, Illinois
Job Title
Business Analyst – Client Services
Job Description Summary
The Business Analyst - Client Services collaborates with the Investor Services Strategic Account Management (SAM) team to support program operations, managing data and analytics to create client-facing materials for colleagues and leaders serving the firm’s largest institutional investors.
Job Description
Cushman & Wakefield Investor Services / Strategic Accounts is seeking a Business Analyst to support the Investor Services Strategic Account Management (SAM) program. The Analyst works in partnership with the Investor Services SAM team to support the efficient operation of the SAM program, and is accountable for managing all data and analytics elements of the SAM program. The ideal candidate will have the desire to grow in the commercial real estate industry, have a passion for data analytics, strong writing skills and attention to detail, be a self-starter with excellent time management skills, and have a strong work ethic. This role will be a fully-dedicated resource reporting to the Managing Director of Investor Services, with a base + bonus compensation structure.
Opportunity and Position Summary
Cushman & Wakefield is currently seeking a Business Analyst with 2 to 5 years of experience, preferably in the commercial real estate or financial services industry, to produce client-facing materials for colleagues and leaders related to the firm’s largest institutional investor clients. This role will work on a collaborative team supporting the Investor Services Strategic Accounts team, and interact with other service line leaders and revenue producers across the platform.
Primary Duties and Responsibilities:
Support C&W’s national Strategic Accounts team across all facets of the firm’s investor services.
Play a critical and active role in the day-to-day management of key investor client data and intelligence from both internal and external sources.
Maintain and update a centralized database of client statistics, track record, news, organizational changes, and other information to support the client team, revenue producers and other C&W leaders.
Provide accurate, client-ready data/information/insights to support client meetings and/or new business pursuits across the firm’s investor services, including capital markets, property management, agency leasing, and other teams and individuals on an as-needed basis.
Attend national and regional investor services calls, compile minutes and circulate key takeaways (industry trends, strategic client-specific news, etc.)
Draft regular weekly and quarterly updates summarizing current trends and activity related to strategic clients and C&W businesses.
Update / keep current client organizational charts.
Update client presentations for internal stakeholders.
Assist with the coordination of investor meetings, roadshows, conferences, and events.
Assist with a variety of special projects and requests for the SAM team, as needed.
Skills and Competencies:
BA or BS degree from an accredited institution
Bachelor's degree in business, finance or real estate preferred
2-5 years of professional experience (investor relations, institutional sales support, investment management, client service, research, etc.)
Motivated, proactive self-starter with the ability to work both independently and collaboratively, and foster strong relationships with a “client-first” mindset
Excellent communication skills, through all mediums (digital and in-person), and interpersonal skills
Strong data management skills and system mindset, and attention to detail
Strong organizational skills with an ability to prioritize and manage multiple projects simultaneously
Proficiency with MS Office Suite (Excel, Outlook, PowerPoint, Word, Teams, PowerBI)
Experience with Salesforce preferred but not mandatory
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”